Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-11T18:04:39+00:00

    I wish this was my problem...so is this the ONLY solution that fixes this that is known - as I do not have a stuck key.

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  2. Anonymous
    2023-09-11T17:55:02+00:00

    I CANT BELIEVE THIS WORKED! I have spent hours trying to troubleshoot and nothing happened! I feel so dumb that the ESC key was actually stuck so it was as if I was holding it down! If anyone has this problem, press all of the top row buttons until you find the one that is stuck!

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  3. Anonymous
    2023-08-28T02:40:16+00:00

    Unbelievable. The sticky keys suggestion WORKS. I've been driven mad by the same problem and tried the same tactics (batteries, drivers, restarting etc. etc.) and at last just banged the bejeepers out of all the keys. The keyboard works just fine now.

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  4. Anonymous
    2023-08-24T03:35:46+00:00

    Halleluiah! I was going crazy and just found a stuck Function key. Thank you!

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  5. Anonymous
    2023-06-21T17:28:18+00:00

    Appreciate your input and information on the MX Keys and MX Master 3 mouse.

    Same response from Microsoft, you think they'd find a fix by now or just stop selling the model.

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