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I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have a use on her 4th Microsoft Sculpt Ergonomic and each time same issue as yours with random keyboard working, oddly it only happens when she's at home. This issue occurred on her old and new laptop, both Dell. Both were loaded with the latest drivers using Windows 10 20H2 and 21H2 builds.
I'm searching for answers, too. But will ask user if there is a key sticking.
I am also having this problem and it is very frustrating. After installing the specific driver for this keyboard rather then the one windows used when it was connected, it did work for one day as it should and I thought it was resolved. Never thought i would be so excited over a keyboard doing its job properly. Alas after this one day of working properly, I am back to having to continuously removing and replacing the batteries. you would expect Microsoft to have their keyboards compatible with their operating system. I am now having to use the laptop keyboard which is causing my pain in my writs, hands and forearm. My employer wont keep replacing my keyboard, they are not cheap, but i cannot keep using a standard keyboard when just a couple of hours intermittent typing is causing me pain and discomfort.
as it is a work computer all updates are done automatically and cant be turned off or rolled back so what can I do.
it did work ok for about the first 6 weeks after purchase. in July
Hi GV_KLSJ,
I have done this in the past a couple of times and it works for a while, sometimes even a few days, but the problem tends to reappear. This problem is not there on keyboards and mouses that are pure bluetooth i.e. those that operate without a dongle.
So I switched to the Logitech MX Keys and Logitech MX Mouse Anywhere. Have had an excellent experience since then with my Surface Pro 8.
Okay, I went through EVERYTHING related to the keyboard (even the wireless transmitter) in Device Manager to uncheck the "Allow computer to turn off device..." et still nothing. It last a bit longer, but still stops working. Since I don't have the issue with the mouse or the keypad I'm wondering if it'S an issue of the keyboard directly ?
I'Ve checked that my Bluetooth is connected, I've removed every power saving mode, etc. Nothing. And after each change I restart the computer.
Mmh it still stops working after a few seconds if I'm not using it, despite all the "Allow the computer to turn off this device..." box being unchecked.
