Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-10-07T06:30:16+00:00

    THE BEST ANSWER!!!!

    After doing all of other things, simply unstick the function keys!!

    Thank you.

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  2. Anonymous
    2024-06-11T14:21:27+00:00

    Wow, had the same problem, did the "keyboard massage" and now it is responding, still not as expected, but a bit better, seems that is the way to go. Thanks for the suggestion.

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  4. Anonymous
    2022-08-15T22:43:05+00:00

    I have done above steps. I belive after windows update it started working.

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  5. Anonymous
    2022-07-06T22:48:37+00:00

    That's interesting. What version of the drivers are you using now, and how do you stop Windows update continually updating the drivers?

    Thanks

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