"Try Connecting Your Device Again" bluetooth pairing error for Windows 11

Anonymous
2022-09-17T04:27:50+00:00

Hello, thanks in advance for any help anyone can offer!

I have a new computer with a fresh install of Windows 11 64bit. I am unable to pair Bluetooth devices. I have tried both an XBox One controller and an Asus Keris Wireless mouse- both have the same problem. When I try to add the device the system shows the device in the list of things I can select and when I click the device it thinks for a bit then says "Try connecting your device again". When I try connecting again it gives me the same error.

I have confirmed that my bluetooth is both present and on.

All drivers appear to be up-to-date.

Both devices I've tried have worked fine when plugged in directly via USB.

I have also tried using a secondary USB bluetooth dongle but even with the newest driver manually installed I am still getting the following error:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

I have also tried running the "Find and repair Bluetooth" troubleshooting program and have followed all instructions- still nothing. It keeps going to the "Check the bluetooth radio status" and declaring it fixed. No other diagnostics seem to run.

Any help would be greatly appreciated. This is pretty frustrating.

UPDATE: I didn't think I needed to attach the antenna for WIFI but apparently I did. If you're having a hard time with bluetooth, try attaching your antenna.

Windows for home | Windows 11 | Devices and drivers

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Anonymous
2022-11-30T01:58:39+00:00

I had the same issues with my new PC build. I am using an ASUS ROG CROSSHAIR X670E HERO motherboard.

What resolved the issue for me is connecting the Wi-Fi antenna that came in the box for the motherboard. My antenna came with 2 connectors, and I plugged both in. My Bluetooth mouse paired immediately, and I was able to see more Bluetooth devices on the add a Bluetooth device list than I was able to previously.

According to Intel, some Bluetooth chipsets are using the Wi-Fi antenna to function: What is the antenna connector functionality for Intel® Wireless...

Hope this helps!

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  1. Anonymous
    2022-10-17T05:00:50+00:00

    Not impossible, not an expert in drivers but, it's worth simply disabling one, then testing again, and then the other, testing again, and so on, to see if it changes anything.

    About the BIOS, AI Crate is from Asus, it lets you do it via the Desktop, and then it reboots into the BIOS to apply itself, once applied it reboot. If you kept the default configs in the BIOS, all good but if you had edit a few things, it would be worth doing a tour first to note your edits before updating it. Upgrading the BIOS is often recommended but if you feel uneasy doing that, I don't blame you, it is def nerve racking.

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  2. Anonymous
    2022-10-20T02:58:58+00:00

    I tried to disable the other microsoft bluetooth drivers one by one, it still didn't work.

    I found this update "certified to work with windows 11" https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html 

    Still doesn't work...

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  3. Anonymous
    2023-01-02T18:15:34+00:00

    Connecting the WiFi antenna fixed the issue for me too.

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  4. Anonymous
    2023-01-24T18:29:32+00:00

    This right here solved my issue! after an hour and a half on the phone with ASUS support and a long night of frustration I never would've expected a simple fix. Thank you so much!!!

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