"Try Connecting Your Device Again" bluetooth pairing error for Windows 11

Anonymous
2022-09-17T04:27:50+00:00

Hello, thanks in advance for any help anyone can offer!

I have a new computer with a fresh install of Windows 11 64bit. I am unable to pair Bluetooth devices. I have tried both an XBox One controller and an Asus Keris Wireless mouse- both have the same problem. When I try to add the device the system shows the device in the list of things I can select and when I click the device it thinks for a bit then says "Try connecting your device again". When I try connecting again it gives me the same error.

I have confirmed that my bluetooth is both present and on.

All drivers appear to be up-to-date.

Both devices I've tried have worked fine when plugged in directly via USB.

I have also tried using a secondary USB bluetooth dongle but even with the newest driver manually installed I am still getting the following error:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

I have also tried running the "Find and repair Bluetooth" troubleshooting program and have followed all instructions- still nothing. It keeps going to the "Check the bluetooth radio status" and declaring it fixed. No other diagnostics seem to run.

Any help would be greatly appreciated. This is pretty frustrating.

UPDATE: I didn't think I needed to attach the antenna for WIFI but apparently I did. If you're having a hard time with bluetooth, try attaching your antenna.

Windows for home | Windows 11 | Devices and drivers

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Anonymous
2022-11-30T01:58:39+00:00

I had the same issues with my new PC build. I am using an ASUS ROG CROSSHAIR X670E HERO motherboard.

What resolved the issue for me is connecting the Wi-Fi antenna that came in the box for the motherboard. My antenna came with 2 connectors, and I plugged both in. My Bluetooth mouse paired immediately, and I was able to see more Bluetooth devices on the add a Bluetooth device list than I was able to previously.

According to Intel, some Bluetooth chipsets are using the Wi-Fi antenna to function: What is the antenna connector functionality for Intel® Wireless...

Hope this helps!

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  1. Anonymous
    2022-09-18T03:25:45+00:00

    Custom built

    Asus Maximus Z690 HERO Motherboard, 12th Gen i9-12900k 3200Mhz 16 core processor, running Windows 11 Home

    Was t here any other particular information you needed?

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  2. Anonymous
    2022-09-18T03:14:22+00:00

    Please mention the brand and model of your computer.

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  3. Anonymous
    2022-09-17T14:36:34+00:00

    Hello Jaspreet, thank you for the help!

    For the external bluetooth adapter

    I installed it from a file obtained through the manufacturer. It looks like it was an updating program, but the site didn't offer the driver file by itself.

    For the internal adapter

    I went through the device manager and right-clicked, then selected "Update Driver" and chose "Search manually for drivers". Each of them said I was using the most up to date driver available.

    I disconnected the external adapter and tried again:

    I'm still not getting any successful pairings.

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  4. Anonymous
    2022-09-17T06:08:26+00:00

    Hello Eric,
    I am Jaspreet Singh.
    You mentioned you installed the bluetooth driver manually. Was the driver downloaded from your device manufacturer website or a driver updating utility?

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