"Try Connecting Your Device Again" bluetooth pairing error for Windows 11

Anonymous
2022-09-17T04:27:50+00:00

Hello, thanks in advance for any help anyone can offer!

I have a new computer with a fresh install of Windows 11 64bit. I am unable to pair Bluetooth devices. I have tried both an XBox One controller and an Asus Keris Wireless mouse- both have the same problem. When I try to add the device the system shows the device in the list of things I can select and when I click the device it thinks for a bit then says "Try connecting your device again". When I try connecting again it gives me the same error.

I have confirmed that my bluetooth is both present and on.

All drivers appear to be up-to-date.

Both devices I've tried have worked fine when plugged in directly via USB.

I have also tried using a secondary USB bluetooth dongle but even with the newest driver manually installed I am still getting the following error:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

I have also tried running the "Find and repair Bluetooth" troubleshooting program and have followed all instructions- still nothing. It keeps going to the "Check the bluetooth radio status" and declaring it fixed. No other diagnostics seem to run.

Any help would be greatly appreciated. This is pretty frustrating.

UPDATE: I didn't think I needed to attach the antenna for WIFI but apparently I did. If you're having a hard time with bluetooth, try attaching your antenna.

Windows for home | Windows 11 | Devices and drivers

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Anonymous
2022-11-30T01:58:39+00:00

I had the same issues with my new PC build. I am using an ASUS ROG CROSSHAIR X670E HERO motherboard.

What resolved the issue for me is connecting the Wi-Fi antenna that came in the box for the motherboard. My antenna came with 2 connectors, and I plugged both in. My Bluetooth mouse paired immediately, and I was able to see more Bluetooth devices on the add a Bluetooth device list than I was able to previously.

According to Intel, some Bluetooth chipsets are using the Wi-Fi antenna to function: What is the antenna connector functionality for Intel® Wireless...

Hope this helps!

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  1. Anonymous
    2024-07-13T18:33:27+00:00

    100% fixed my problem also. was wondering why nothing was working. i had fully updated drivers and system updates. and my xbox controller would not connect via bluetooth. now it has all because i needed those darn antenna's

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  2. Anonymous
    2024-05-22T21:10:06+00:00

    This worked for me! I was trying to connect a Dell Mouse / Keyboard Combo (KB 700) to a Dell Precision 3260. The mouse would connect, but the keyboard would fail—Until I added the antenna I had left in the box, thinking I did not need it.

    The keyboard would connect at one point, but then it would drop off and fail with the same error.

    Thank you for pointing me in the right direction!

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  3. Anonymous
    2024-05-06T08:21:58+00:00

    An entire year later and about 2-3 hours of googling this and browsing the M$oft forums, and your comment is the one that, at 4:19am, just saved my behind.

    I could kiss the ground you walk on. Thank you so much for this suggestion!

    Now only time will tell if Windows 11 decides to cause my Bluetooth adapter to blow up spontaneously or if I have to spend another few hours fixing it again in the future.

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  4. Anonymous
    2024-04-22T11:01:58+00:00

    bluetooth not connecting

    Hello, thanks in advance for any help anyone can offer!

    I have a new computer with a fresh install of Windows 11 64bit. I am unable to pair Bluetooth devices. I have tried both an XBox One controller and an Asus Keris Wireless mouse- both have the same problem. When I try to add the device the system shows the device in the list of things I can select and when I click the device it thinks for a bit then says "Try connecting your device again". When I try connecting again it gives me the same error.

    I have confirmed that my bluetooth is both present and on.

    All drivers appear to be up-to-date.

    Both devices I've tried have worked fine when plugged in directly via USB.

    I have also tried using a secondary USB bluetooth dongle but even with the newest driver manually installed I am still getting the following error:

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    I have also tried running the "Find and repair Bluetooth" troubleshooting program and have followed all instructions- still nothing. It keeps going to the "Check the bluetooth radio status" and declaring it fixed. No other diagnostics seem to run.

    Any help would be greatly appreciated. This is pretty frustrating.

    UPDATE: I didn't think I needed to attach the antenna for WIFI but apparently I did. If you're having a hard time with bluetooth, try attaching your antenna.

    Was this answer helpful?

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