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I have been facing this problem for about a week now.
Faxes are working just fine. I can send and receive faxes without problem.
I can save those faxes and then print them if needed. But the problem is that I cannot print them directly from the application as I were able to before. I see the printer being detected by the application but when I hit the print command, nothing happens.
Any help will be appreciated.
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Are you at least using the work around that Shauz 239 posted? That was my only saving grace today and when this originally happened. Fortunately I don't receive a lot of faxes that I need to keep. Some can just be read and discarded. But some of them are crucial and I have to save or at least printed so I can scan and save them. Geesh! How do we get Microsoft to take notice of this issue?
In layman's terms, as most of you know, Microsoft broke Windows Fax and Scan with an update around 9/16/22, and have not fixed it as of this writing. All functions of Windows Fax and Scan are still working other than its ability to print new faxes received after 9/16/22.
My work-around (I got the idea from others here) is I right click the line-item for the fax that I want to print and select "Save As", and save it to a folder I created on my Desktop which I named Received Faxes for Printing. It creates a TIF file and drops it there. I set Windows Photo Viewer as the default program to open TIF files when I double click them, and print them from there.
It is a "Dixie Two-Step" because now you have two places you need to delete old faxes from when you want to get rid of them, but it works for the few faxes we get.
Update: 12/13/2022 Windows Fax and Scan still can't print new faxes, but I simplified how I handle accessing fax files for printing and other housecleaning purposes using ideas I found in this thread (mainly based on Shauz 239's suggestion).
I drilled down to C:\ProgramData\Microsoft\Windows NT\MSFax\Inbox. I got a message that says
I clicked CONTINUE to get permanent access. I then created a shortcut to this folder on my Desktop, changed the icon to look like a fax machine, and labeled it Received Faxes. It takes me right to my received faxes. I sort the files by date to make the latest easy to find. Since I had already set Windows Photo Viewer as the default program to open TIF files when I double-click them, I can easily view, page through, print, and delete faxes from one spot. No more "Dixie Two-Step"! FYI: this method allows you to view and print multiple page faxes.
Save as a TIF to the desktop and the use cutepdf software to print the entire fax.
The TIF won't show all pages but the printed PDF will.
Thanks it's good to have some options besides the one I am using from Shauz 239 in case it goes belly up.
Thanks it's good to have some options besides the one I am using from Shauz 239 in case it goes belly up.
