Windows Fax and Scan, Cannot print faxes to printer

Assuming a Windows Update is required to fix this, this could take weeks, months? So what to do between now and then? As a business we receive lots of faxes, last look we were at about 1600 faxes this year.

I use a program called Verypdf that automatically converts incoming fax tif files to pdfs. You need to read the verypdf setup documentation, but if I can set it up, I am sure IT people can do it easily. I use a program called AlwaysUp to run VeryPDF as a Windows Service versus a program, that is what works for me.

Verypdf is an old program, but right now with this Windows Fax and Scan issue we are experiencing, I have a work around to manipulate all my faxes as pdfs without using Print to PDF from Windows Fax and Scan. Finally, as the faxes are saved by VeryPDF as PDFs, I can print the faxes out as normal, as the PDFs are not associated with Windows Fax and Scan.

Not an answer to the issue, but a very workable bandaid that may be worth looking at. I will use my bandaid workaround until this gets fixed. Uninstalling updates, not sure I want to do that.

But if someone has a fix, I would love to hear about it!

Of course I am having the same issue as everyone else. I have a temporary workaround until Microsoft fixes this issue.

Windows Fax and scan stores the incoming faxes in the following location listed below.

C:\ProgramData\Microsoft\Windows NT\MSFax\Inbox

Once you go to the location you can see all the faxes there and print them, or convert them to a pdf if you have adobe pdf printer installed.

To view the folder you must follow the directions below first. Once you follow the permissions instructions, you can make a shortcut on the desktop to make it easy to get to in the future.

Go to windows explorer go click on the C drive, click on program data, then microsoft, then windows NT, then msfax (then you have to grant permission to view folder), then you see all the folders the fax program uses, then click on Inbox (then you have to grant permission to view the folder). Now you can view all your faxes!!!! then you can print them or use a pdf program to convert them.

what you can do is create a shortcut on your desktop so it is easy to get to this location until the fix is done.

Right click on the desktop and select new, then shortcut. insert

C:\ProgramData\Microsoft\Windows NT\MSFax\Inbox

in the "type the location of the item"

then label the shortcut to What you want ie. Incoming Faxes.

you can change the icon if you like.

If this doesn't work then you have to follow the instructions at the top to allow permissions to the folders first. Once you allow the permissions follow making the shortcut again and it will work.

Use this work around until Microsoft fixes this problem.

Hope this helps everyone

Yep that is a good solution. Thanks for sharing 👍

Yes that worked for me too.

Thank you.

If my block of that update doesn't hold at least I have this option to fall back on!