Windows Fax and Scan, Cannot print faxes to printer

Anonymous
2022-09-20T15:13:08+00:00

I have been facing this problem for about a week now.

Faxes are working just fine. I can send and receive faxes without problem.

I can save those faxes and then print them if needed. But the problem is that I cannot print them directly from the application as I were able to before. I see the printer being detected by the application but when I hit the print command, nothing happens.

Any help will be appreciated.

Thank you.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-09-21T13:50:04+00:00

    We are having a similar issue. I'm running Windows 10, started within the past week. Sending and Receiving faxes work fine, but when I print a fax I received in Windows Fax and Scan to my HP printer, nothing happens - no error message, no print job appears in the print queue. All other apps print fine to the printer, and the "Print Test Page" works fine from the printer's properties dialog.

    Also, If I print a fax to the "Microsoft Print to PDF" printer, it asks me for the filename as usual, but the pdf that is created is 0 bytes long (it's empty.) Again, other apps and the Test Page work fine while printing to this printer.

    And yes, I have restarted the computer multiple times, but no change. This problem appears to be in the Windows Fax and Scan application and not the Windows print subsystem. Any suggestions?

    Thank you!

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  2. Anonymous
    2022-09-21T08:06:00+00:00

    I have the exact same issue.

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  3. Anonymous
    2022-09-20T17:19:10+00:00

    Hi Jaspreet,

    Thanks for the prompt response.

    It has happened to both of my business locations at the same time, about a week ago.

    Both location use Lexmark MS823 for printer. Reinstall of drivers are not done yet. What are the chances of driver error for both locations around the same time?

    Thanks.

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  4. Anonymous
    2022-09-20T16:39:02+00:00

    Hello NimeshDahal,

    I am Jaspreet Singh.

    What is the brand and model of the printer? Has a reinstall of the drivers been tried yet?

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