Windows Fax and Scan, Cannot print faxes to printer

Anonymous
2022-09-20T15:13:08+00:00

I have been facing this problem for about a week now.

Faxes are working just fine. I can send and receive faxes without problem.

I can save those faxes and then print them if needed. But the problem is that I cannot print them directly from the application as I were able to before. I see the printer being detected by the application but when I hit the print command, nothing happens.

Any help will be appreciated.

Thank you.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-09-22T17:16:06+00:00

    So I went to my Windows Update history and backed out the last update done on my computer, I believe it was installed 09/16/22 and was called: 2022-09 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5017308).
    Then this morning I had someone send me a fax. I CAN PRINT IT! I still can't print the faxes that I received prior to removing this update.

    Now I need to contact everyone that I received faxes from that I can't access and see if they can refax. Fingers crossed that this was the fix.

    Then need to figure out how to keep this update from installing again.

    Update this afternoon: I have received other faxes in today and everything is working as it should. I also received notification that Windows want to load that same update to my computer again tonight. I downloaded the Microsoft App Show or Hide Updates. I hope it keeps the update from reloading again. Hopefully they will get a fix for this update.

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  3. Anonymous
    2022-09-22T14:27:30+00:00

    I was using Fax and Scan on an HP computer running Windows 10. I stopped allowing me to print received faxes on 9/15/22 at 6 pm. I could print all of my earlier received faxes and no subsequent received faxes. When I opened the printer queue the earlier faxes would display in the printer queue for a full two minutes while they were printing. The later faxes flickered on the printer queue open window for less than half a second and then disappear and nothing would print. I reinstalled the printer software and changed all of the cables without fixing the problem. I can print anything else to the printer but not faxes received after 9/15/22 at 6 pm. I went and bought a new Dell Windows 11 computer to be able to use Fax and Scan successfully. This new computer printed was able to run Fax and Scan and printed the received faxes without difficulty for one day. Then the second day 9/19/22 the same problem occurred. Previously faxes received before 9/19 would print but no later faxes would print. They would flicker briefly for less than a second in the open printer queue window and disappear and then not print. This can not be a hardware problem as both computers are independent and even have different operating systems. I think some update to the Fax and Scan software must have been downloaded automatically to the computers to create this new problem.

    Please investigate and fix this problem.

    Thanks,

    David

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