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Hi,
Whenever an application is using my microphone, all the audio that plays gets suppressed and muffled and nearly quiet, there was an option to disable this before, but I just don't know how to disable it.
Disabling the options such as Audio Enhancements will make it normal for around 2 seconds before it becomes muffled again.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am experiencing the same issues. I cannot watch YouTube videos or anything that might have a more to it than voice as it is filtered out. This is mind bendingly stupid!
I have the very same problem.. is there any setting to disable this problematic noise cancelation technology.
Hello! Check if there is a pre-installed Dolby Atmos application on your computer. My problem was that the "Auto Profile" setting was enabled and there was a "Voice" profile. If there is such a program, turn off the setting in the lower right corner and turn on the dynamic profile.
I've finally sorted this thanks to your suggestion. In my case I looked in the Apps and found 'Realtek Audio Console'. I opened this, selected 'Microphone Array' and saw there were various options for 'Microphone Effects'. Changed 'Multi-presenter conference call' to 'Off' and music is no longer muted. Thanks so much! I guess for other people the software will be different but basically the issue is that microphone input is controlled not just by Windows sound settings but also by a separate app.
This is all very good news. I just bought the 34" HP Envy, and it is a beautiful machine, but the sound of my violin was cutting out during my Zoom lessons. After seeing Erop and Paul's conversation, I looked for an app and found that there was a Bang & Olufsen app on my machine. I turned off all noise cancellation on the app for all of my microphones and then tested them on Zoom. Now my sound is completely back. Then I set the equalizer for music. Probably don't need that for violin because it basically raises the bass, but maybe I'll take up bass guitar now. Now I think I'll set everything else back to default and see if it still sounds good.
Many thanks to both of you for solving this problem for me.
Hi Jake, I found your question because I was working on a problem with my new 34" HP Envy AIO. It's a beautiful machine, but my violin lessons on Zoom were ruined by all of the violin sound being cut out by the noise suppression. The solution by the Microsoft Agent did not work, but at the very bottom of the comments, there was a posting that involved using the Realtec Audio Console app. I didn't have that app on my computer, but I found that I had the Bang & Olufsen Audio Control app. I used the B&O app to turn off noise cancellation on all of my microphones and then tested them under the audio controls on Zoom. All of the sounds were back. Maybe you can find a similar solution on your device.
