Windows 11 22H2 getting stuck

Anonymous

Hi, i'm a windows insider, currently running this build

Edition Windows 11 Pro

Version 21H2

Installed on ‎9/‎25/‎2021

OS build 22000.1042

Experience Windows Feature Experience Pack 1000.22000.1042.0

I have been trying to install the new updated 22H2 from long time ago without luck, the updated is downloaded and the installation process run fine untild the reboot after reboot of the PC the update process run and reboot the computer again... in this last reboot the process bar get stuck and I need to force the shutdown... happen twice and after that windows start the rollback process of the update.

I ran the SetupDialog util and this is the result:

Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48SetupDiag version: 1.6.2107.27002System Information:Machine Name = CAST-XPSManufacturer = Dell Inc.Model = XPS 15 7590HostOSArchitecture = 1033FirmwareType = UEFIBiosReleaseDate = 20220705000000.000000+000BiosVendor = 1.18.0BiosVersion = 1.18.0HostOSVersion =HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628TargetOSBuildString = 10.0.22621.382 (ni_release_svc_prod1.220804-1759)HostOSLanguageId =HostOSEdition = ProfessionalRegisteredAV = Windows DefenderFilterDrivers = FileInfoUpgradeStartTime = 8/23/2022 10:08:03 AMUpgradeEndTime = 8/23/2022 11:16:02 AMUpgradeElapsedTime = 01:07:59CV = iAjJSvcCaE+CqBrsReportId = A7EC7FC5-F6FC-4096-81C4-2815AC97858A

Error: SetupDiag reports rollback failure found.Last Phase = Safe OSLast Operation = Close log filesError = 0xC1900101-0x30017LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:Phase Name: Safe OSPhase Started: 8/23/2022 11:15:41 AMPhase Ended: 8/23/2022 11:16:01 AMPhase Time Delta: 00:00:20Completed Successfully? True

Last Setup Operation:Operation Name: Close log filesOperation Started: 8/23/2022 11:16:01 AMOperation Ended: 8/23/2022 11:16:01 AMOperation Time Delta: 0:00:00:00.0000000Completed Successfully? True

Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48SetupDiag version: 1.6.2107.27002System Information:Machine Name = CAST-XPSManufacturer = Dell Inc.Model = XPS 15 7590HostOSArchitecture = 1033FirmwareType = UEFIBiosReleaseDate = 20220705000000.000000+000BiosVendor = 1.18.0BiosVersion = 1.18.0HostOSVersion =HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628TargetOSBuildString = 10.0.22621.521 (ni_release_svc_prod1.220908-2241)HostOSLanguageId =HostOSEdition = ProfessionalRegisteredAV = Windows DefenderFilterDrivers = FileInfoUpgradeStartTime = 9/21/2022 6:49:46 PMUpgradeEndTime = 9/21/2022 7:47:51 PMUpgradeElapsedTime = 00:58:05CV = P8rdovW+4U+yv50zReportId = 153D27A4-BB23-45BE-BA14-D678F889E69C

Error: SetupDiag reports rollback failure found.Last Phase = Safe OSLast Operation = Close log filesError = 0xC1900101-0x30017LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:Phase Name: Safe OSPhase Started: 9/21/2022 7:47:31 PMPhase Ended: 9/21/2022 7:47:51 PMPhase Time Delta: 00:00:20Completed Successfully? True

Last Setup Operation:Operation Name: Close log filesOperation Started: 9/21/2022 7:47:51 PMOperation Ended: 9/21/2022 7:47:51 PMOperation Time Delta: 0:00:00:00.0000000Completed Successfully? True

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49 answers

Anonymous

2022-09-26T13:53:34+00:00

Also the same issue here on my Dell XPS 15 7590. Glad it's not just me!

I had the exact same hang on reboot when trying to install 22H2. Tried several times with various uninstalls, removing a driver or two that appeared corrupt, uninstalling various programs, to no avail.

Yesterday, I tried installing 22H2 over my windows installation using the downloaded ISO from MS (mounting it, running setup.exe). It worked fine, until I enabled the Virtual Machine Platform and rebooted, then I ended up in a BSOD 'INACCESSIBLE_BOOT_DEVICE' loop. A fresh install of 22H2 (removing all partitions on the internal drive for a clean install) briefly fixed it, although it had periodic BSODs for the same error. Then ended up in the same loop when I tried setting up WSL2 and enabling the VMP again.

I've now managed to get it booting by switching off the Virtualization Direct I/O (VT-d / IOMMU I believe) in the BIOS. Thankfully it now is booting fine, and with VT-x enabled (else WSL2 wouldn't have worked for me).

I'm now wondering if this was the issue beforehand when I couldn't upgrade to 22H2 - might be worth a try disabling Virtualization Direct I/O if you have this enabled in your BIOS. I'll need to try following this up with Dell, as this is surely a firrmware/driver issue their end if there are several of us with the exact same issue.
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Anonymous

2022-09-25T09:48:31+00:00

Same issue here with the exact same laptop model, Dell XPS 15 7590.

Currently on Win 11 21H2 22000.1042 and finding it imposible to install the 22H2 update.

Same problem as you.

Dell supposedly tested the update as this model is listed on their Windows 11 22H2 update ready PCs but clearly it is not!

My strong suspicion is that the issue occurs when VBS is enabled. Was seeing the same issue during the release preview stage with this specific laptop model and ended up having to wipe and start again.
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Anonymous

2022-09-28T15:12:22+00:00

Yep, this issue occurs as soon as VBS is enabled, which 22H2 now enables by default.

VBS is actually an excellent feature which I've manually enabled since the Windows 10 days, but this is the first time it is forced on, and the implementation has changed from 21H2 causing it to fail on this model of Dell.

We'll most likely need Dell to address with a new BIOS, or Microsoft to issue a fix.

Those logging the issue with Microsoft, I think informing Dell might be the better option here. Or do both perhaps. But I would prioritise Dell.
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Anonymous

2022-09-26T14:08:33+00:00

Well, seems to be an issue related to the XPS 7590 :/ i will try with the dell support, because I use WSL2 an hyper-v on my daily work so I can't disable the virtualization to get the update... dell must fix this issue.
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Anonymous

2022-10-16T10:22:18+00:00

The problem is not specific to Dell, I have the exact same issue with Lenovo Thinkpad X1 Extreme Gen 1 and Gen 2 models. It happens also on fresh installed systems with Windows 11 22H2....first couple reboots is ok, but when it install the current Update--next reboot BSOD "inaccessible_boot_device"

Thank you very much for the tip with VT-d, it also helps here to turn of "VT-d" in UEFI Setup without disabling virtualization completely, I just had to disable first "Kernel DMA protection" otherwise I was not possible to disable VT-d

Thinkpad X1 Extreme Gen 3 is working without issues with 22H2 and full VBS.
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