Windows 10 import picture's and videos not detecting correct android pictures!!

Anonymous
2022-08-31T18:40:03+00:00

Hello, when I use windows 10 explorer's import pictures and videos on my galaxy s8, the import wizard shows up but they all have the wrong photo which is different from whats showing within android. For some reason, the import pictures and video wizard doesn't detect more than 4k files even thought I have alot more than 4k files. Also, even though the folder to where the pictures/videos are being imported to is empty, windows still shows this error:

how do i fix/reset windows 10 explorer's import pictures and videos ? Thank you

Windows for home | Windows 10 | Connect Phone and PC

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  1. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-01-15T01:31:08+00:00

    No. Don't run the 2nd command. That causes a different issue.

    And I cannot determine the file type of the above file from the dialog box. It's not jpg, and that's why you received the file not found error. Which file type is that?

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  2. Anonymous
    2023-01-14T22:13:22+00:00

    //does it have to depend on the filetype? does it make a difference if it was used for all files?//

    Yes, it depends on the file type. Try the command and let me know how it goes.

    You may try copying the entire DCIM folder to a USB flash drive and use the import wizard to transfer files to PC.

    This time on my galaxy s8 I have selected "This Phone -->Tranferring images" instead of "Transferring files". Alright so the error occurred once again.

    Since the error occured during transfer of a picture I am going to use del "%temp%\acq*.jpg" /a and show you what is shown in my temporary folder.

    As you can see from the above screenshot, all the .tmp files dont have .jpg associated with them. This is reflective of what command prompt shows as well.

    So, the only command that I can use is del "%temp%\acq*.tmp.*" /a

    As you can see the acq temp files have been deleted and is also reflected in the command prompt below.

    I will proceed following your instructions in your last 2 posts -- "And then click "Try again" in the error message window"

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  3. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-01-14T01:45:22+00:00

    //does it have to depend on the filetype? does it make a difference if it was used for all files?//

    Yes, it depends on the file type. Try the command and let me know how it goes.

    You may try copying the entire DCIM folder to a USB flash drive and use the import wizard to transfer files to PC.

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  4. Anonymous
    2023-01-13T19:13:07+00:00

    does it have to depend on the filetype? does it make a difference if it was used for all files?

    I have used my brother's S21 phone and a 3rd windows laptop to plug in his phone using my samsung USB Cable and for him it detected all 21,000 photos and videos. But, on my phone, it disconnects and timeouts after a few minutes. Why is this occurring we both used the same cable, the same computer, none of those weird icons showed up inside his internal storage when connected to the laptop in windows explorer. Only my phone had this problem. Is there a software issue with my phone or why does my connection to the PC timeout after x minutes. It seem to be a more bigger problem than just a cable or choice of computer. For my brother's phone after x minutes, his data did not get timed out when his phone was connected to the laptop but my phone did timeout and there audio files instead of picture file showing up inside the DCIM folder. But for him, he didn't have that problem. There seems to be some level of corruption that I don't know how it happened

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  5. Ramesh 181.8K Reputation points Volunteer Moderator
    2023-01-13T18:49:52+00:00

    Ok. Will test it tomorrow.

    Meanwhile, try this command instead of the script:

    Each time you see the "error occurred... try again" dialog, open a Command Prompt window and type:

    • del "%temp%\acq*.jpg" /a

    Image

    And then click "Try again" in the error message window.

    Atleast that should reduce the number of times the collision occurs.

    Let's know how it goes.

    Note: If the error message window references a different file type, say ".mp4" file type instead of .jpg, the command-line will be:

    • del "%temp%\acq*.mp4" /a

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