Can't Find--How do I delete: usb2ser.sys & wdcsam64_prewin8.sys

Anonymous
2022-08-04T18:50:15+00:00

I got an error message saying that I can't turn on Memory Integrity due to the following drivers:

usb2ser.sys & wdcsam64_prewin8.sys

I can't find these files anywhere in this laptop.

Please Help.

Windows for home | Windows 11 | Devices and drivers

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  2. DaveM121 933.9K Reputation points Independent Advisor
    2022-08-04T19:24:37+00:00

    Hi MarkPacana

    I am Dave, I will help you with this,

    usb2ser.sys is an old MediaTek USB driver.

    wdcsam64_prewin8.sys is a driver associated to a Western Digital driver

    Open File Explorer, then navigate to C:\Windows\System32

    Search for usb2ser.sys

    Then right click the version of that driver that was found in the Drivers folder and select Rename, and rename that file to usb2ser.sys.old

    Then do the same for the other driver, by searching for it and adding .old to the file name

    Then restart your PC and that will stop those drivers loading

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  3. Anonymous
    2022-08-04T19:31:47+00:00

    Neither of those files were found on that page.

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  4. DaveM121 933.9K Reputation points Independent Advisor
    2022-08-04T19:34:36+00:00

    Hi MarkPacana

    Okay, try searching you C drive in File Explorer for those drivers.

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  5. Anonymous
    2022-08-04T19:50:42+00:00

    I searched my entire computer - no such files were found.

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