Can't Find--How do I delete: usb2ser.sys & wdcsam64_prewin8.sys

Anonymous
2022-08-04T18:50:15+00:00

I got an error message saying that I can't turn on Memory Integrity due to the following drivers:

usb2ser.sys & wdcsam64_prewin8.sys

I can't find these files anywhere in this laptop.

Please Help.

Windows for home | Windows 11 | Devices and drivers

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  1. DaveM121 933.9K Reputation points Independent Advisor
    2022-08-04T20:03:28+00:00

    Hi MarkPacana,

    If you open Device Manager, then at the top, select View - Show Hidden

    Can you find the Western Digital (WD) and the MediaTek USB device (not a MediaTek network card), if you can right click and delete them from there.

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  2. Anonymous
    2022-08-04T20:00:48+00:00

    If no solution can be found, I'll do a factory reset....I Don't Want to...but....

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  3. Anonymous
    2022-08-04T19:59:39+00:00

    I agree that it is strange - just searched again - nothing...

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  4. DaveM121 933.9K Reputation points Independent Advisor
    2022-08-04T19:55:34+00:00

    Hi MarkPacana

    That is very strange, those drivers are almost always installed into C:\Windows\System32\drivers

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  5. Anonymous
    2022-08-04T19:50:42+00:00

    I searched my entire computer - no such files were found.

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