WINDOWS JULY 2022 KB5015807 CREATED DUPLICATE COPY OF PRINTER

Anonymous
2022-07-17T15:38:14+00:00

Right after the July 11th install of Windows Update KB501587 I could not print. My laptop and printer (connected USB to my laptop) serves as the "Host Printer" for 2 other laptops on my network. When I started to investigate I see there is a 'Copy 1' of the same printer. I picked 'Copy 1' and I could print, but the other laptops would not. So I mapped the other 2 laptops on the network to print with 'Copy 1'.

I have repeatedly set COPY 1 to the default. I do not have "let windows manage my printer' checked.

After days of trying to trouble shoot this, I see that this is an issue with Windows updates for years. The new update installed new printer softer and magically created another copy. That would be fine, but what is happening is that the original installation of my Dell is being defaulted to all the time. I can't print unless I manually go into settings and pick 'COPY 1'. Same of course with the other laptops. If I close the 'Settings' box, it then defaults all by itself to the original copy of the printer which does work any more.

In other words, I have one PRINTER ICON SHOWING, but a subfolder which was caused by the latest update. See screen shots. How do I solve the issue of the original printer settings becoming the default all the time. It doesn't print and neither then do my other laptops on the network. I want to keep COPY 1 of my Dell but get rid of the other phantom name of the same printer.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

49 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-07-19T13:46:32+00:00

    I work for a copier/printer company. We are being bombarded with calls for usb printers spewing garbage after the update. You are not alone

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-07-20T16:12:00+00:00

    All our custom written apps use Zebra label printers and have that printer selected to print labels. After the windows update the app can no longer find find the printer because the port is removed and given to the copied printer.

    First it was the VPN getting broken earlier this year now printers getting copied and ports moved without any reason. Security software tells you to keep updated but when that causes things to stop working then it makes you wonder if its worth it. This is certainly keeping desktop support very busy fixing all the things broken by windows updates!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-07-19T14:59:38+00:00

    Your reply made me feel better in that I'm not alone. I knew it wasn't just me.

    I shudder every time there is an update from Microsoft because of the horrible consequences.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-07-17T16:14:38+00:00

    I have no idea what you are talking about. I do not want to uninstall my printer and try to reinstall it again as it is all working on all of my network shared laptops now. The issue is that the copy 1 of my printer will not stay as default.

    Your first line: Not a clue what you mean. Plus this is not Dell's problem. It is a Microsoft Windows update issue. Almost a repeat of the printer nightmare from months ago with that update. This has been happening with Windows Updates since Windows 7. Multiple articles on it on the internet.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-07-20T14:42:03+00:00

    Same here, even tried to remove the update. but the issue persists.

    So tried:
    Deleting all the print drivers and corrosponding queue.

    Ran the driver cleaner from manufacturer

    Removed the updated

    Re-installed the Driver. Also tried a third party driver with the same result.

    Going to test another brand of printer tomorrow as a work around.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments