Windows 11 Install error - 0x80073701

Anonymous
2022-07-13T22:05:17+00:00

I'm trying to install the 2022-07 update for Windows 11. Every time I try it gets to 35% the I get the following error message & it tells me to retry.

2022-07 Cumulative Update for Windows 11 for x64-based Systems

(KB5015814). Install error - 0x80073701

I'm not a computer expert so any help would be appreciated.

TIA

Rick

Windows for home | Windows 11 | Windows update

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John DeV 170.2K Reputation points Independent Advisor
2022-07-14T21:54:29+00:00

Hello R,

Great, I am happy that worked. If you do not have any concerns, feel free to mark only the response that helped you as most helpful and have a moment to rate my support I would appreciate it. This will help other people who are facing the same problem.

You are welcome. Stay safe and have a great day!

Kind regards,

John DeV

Independent Advisor

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  1. Anonymous
    2022-10-12T23:16:20+00:00

    The "Background Intelligent Transfer Service" was the issue. It had been stopped.

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  2. Anonymous
    2022-07-22T07:09:49+00:00

    Hi,

    Two ways to turn the Windows features on or off.

    1. Go to control panel, then programs and features. Then select Turn Windows features on or off.

    -or-

    1. Mouse Right click on start (bottom left of screen), select Search and type Turn in the seach area. Turn Windows features on or off will appear on screen, select it.

    Then .Net framework 3.5 will be first in the list. Untick the little box next to it and press enter. Windows will do a few things. Wait until

    windows asks you to restart your machine. Restart, then go to check Windows Update and see if KB5015814 downloads and installs correctly. If it does, then you can reactivate .Net 3.5 by doing almost the same thing as turning it off, i.e ticking the little box next to it and press enter.

    If Windows asks you to search your system or the internet to reactivate .Net, you can choose either. I did select to download it from the internet.

    If it still does not download and install correctly, I suggest you pause the Windows update for one or two weeks and wait until Microsoft provides a fix. Installing OS over OS can be quite complicated and if you are not experienced enough, I would not recommend to do it.

    PS: I did what Nicholas Joslin1 explained in his post on July 14, 2022 on the same thread to turn off .Net 3.5 and also what JeffBakst explained in his post on same date, only difference I did turn off Malwarebytes and .Net 3.5 in two steps. I first deactivated Malwarebytes and this did nothing, then turned off .Net 3.5 and found it was the problem.

    I hope this helps.

    JC_H

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  3. Anonymous
    2022-07-21T16:53:05+00:00

    Where is .Net 3.5 located? How do I deactivate it?

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  4. John DeV 170.2K Reputation points Independent Advisor
    2022-07-14T10:10:53+00:00

    Hello R,

    Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

    **Few things to check on the PC before performing an In-place upgrade.

    1. Back up your personal data and files to an external hard drive, USB thumb drive.
    2. Ensure you are signed in or have administrator rights to do a repair install
    3. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
    4. Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

    Kindly let me know how it goes.

    Kind regards,

    John DeV

    Independent Advisor

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