This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I've been running Windows 11 since Nov 2021. This is the first update failure I've encountered. I was trying to install KB5014668. It stopped at 25% install and showed error 0x80000ffff. I ran troubleshooter (multiple times) to no avail. Upon a restart, it showed installing an update, in the middle it rebooted and then on the subsequent restart it showed install to 48% then said something went wrong, not to worry as it was restoring. It rebooted again, showing the same message, on the next restart it booted into windows. I've run sfc /scannow and dism restorehealth. Neither showed an error or helped. I use Macrium and also tried mounting an image taken before I tried the update and copied the Software Distribution folder and pasted it over the current folder. No help there either. I am able to download Windows Defender definition updates okay at this point.
I could just restore the whole drive to a point before I tried the install but would like to use that as a last resort. Right now I can perform multiple restarts with it booting straight into Windows. So I'm not sure if I should just wait until the July cumulative is available to see what happens or is there something I can or should try at this point, like try to download and install it straight from the update catalog?
Thanks for any help with this.
Update... I did try to use the Windows Catalog to do a manual install. It seemed to download ok but when I hit install it failed immediately with an error code of 0x80070002 (I got this from the reliability monitor)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well it looks like this finally hit YouTube. This is an explanation, sort of, as to what happened. Didn't mention what MS is doing that will fix this on July 12 but does go into the repair install as a fix.
(1) Windows 11 Cumulative update KB5014668 fails to Install - YouTube
I agree completely with your assessment of the problem here; it's a MSFT update problem, not some idiosyncratic issue with my PC. I tried everything suggested in this thread to correct the problem, and nothing did the job until I reinsalled Win 11 using the ISO file (which I really tried to avoid due to the time and trouble associated with a Win reinstall). Like you, I kept working at the problem thinking that if this update fails, all subsequent Win 11 updates from MSFT are likely to fail, too. Fortunately, the Win 11 image reinstall solves the problem. It sure looks to me like this was a poorly designed, or poorly tested, Windows update.
I went through all this, downloaded this installer and this update does now install but its behaviour is different, it takes ages to initiate the download then ages to get past the 25% installed.
Defo something wrong with the installer but at least its installed now.
I still have this problem with the broken with KB5014668 update and I am not comfortable installing the full W11 ISO, even with keep personal files and settings. It should not be necessary to do this after un simple KB update, we have the year 2022. How many times in the future will Microsoft require me to perform a full operating system update just because they are lacking in quality control?
I am using PC's even before Windows, my first windows were 2.0 - 2.1 - 2.11 - 3.0 - 3.1 - Win 95, 98 etc... until today I never every had to reinstall Windows because of a messed-up update. By know everyone can read and see that Microsoft messed up badly this time, at least for quite a few their customers.
Since Microsoft is not answering here, I have to wait to Patch day on 7/12 and see what happens.
Where is John DeV on all of this? He's been awfully quiet.
One thing to note in one of my longer posts. I did do the repair install. After a successful install, when it was catching up on applying new updates, the .NET updates and a few others installed fine but when it started to do a cumulative update (not KB5014668), it failed! So it appears it might not be a Windows fault but a third party app, such as suggested it might be Malwarebytes that is causing this problem. And it might not be... remember, on my first attempt to do the repair update, I forgot to uncheck the box that pertained to installing updates while doing the repair and it FAILED the update citing trouble with applying updates. Malwarebytes wasn't running at that time.
I rolled back successfully, stopped all updates (which caused the failed KB5014668) notifications in update history to disappear???? In any case, I opened a support ticket with Malwarebytes and submitted my CBS log files to them to see if they could determine if MB was the problem. It may take a week for them to get back on this. In the meantime, I'm not feeling great about this and am at the point where it's hard to deal with. (I'm 76 years old and this is getting too stressing for me.) While some say to wait until the July patch Tuesday and see what happens, my experience with the repair install tells me it may not might go so good. So right now, unless someone comes up with something concrete, I'm not touching anything. But I am open to seeing what others are doing.
AGAIN... Where is John DeV???
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Hello KenMel,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please let me know if you have tried the methods below.
**Make sure Windows Update and Background Intelligent Transfer services are available and running.
Press Windows key+R to open Run then type: services.msc
Press Enter to open Services app
Double-click Background Intelligent Transfer Service.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart
Double-click Windows Update.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart
**Please try to run SFC and DISM to check for any system errors and corrupted files.
https://support.microsoft.com/en-us/windows/usi...
After that, restart your computer
**Reset Windows Update Components
https://www.elevenforum.com/t/reset-windows-upd...
If the issue still persists, Please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.
https://answers.microsoft.com/en-us/windows/for...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
