Windows 11 with AX210/AX211 unable to see 6GHz network using the latest drivers.

Anonymous
2022-07-09T21:22:19+00:00

I recently bought a new Asus 6E (6GHz) router, and I have four newer laptops with Intel AX210 and AX211 wireless cards installed, all running Windows 11 or Windows 10 Professional.  Two of these computers came with Windows 11 Professional and the AX210/AX211 wireless cards new, and the other two were upgraded.

None of my computers can see the 6GHz network.   I know the network is broadcasting because my S21 Ultra can see and connect to the 6GHz band.  I've tried the latest manufacturer driver 22.130.0.5 and latest Intel driver 22.140.0.3, and neither of them can see the 6GHz network.

In my search for help, I found this previous post Solved: ax210 window 10 21h2 not showing 6GHz networks - Intel Communities and tried the recommended older 22.45.1.1 driver and it worked.  However, 22.45.1.1 was only provided by the Microsoft Insider program to enable initially enable Wi-Fi 6E support in Windows 10 and is over fifteen months old.

This doesn't seem like a hardware issue since my phone can connect to the 6GHz network, and my computers can connect to the network using the older driver.  I even verified this by purchasing a different Wi-Fi 6E (6GHz) router to confirm it wasn't a router issue.  However, I still can't see the 6Ghz network using any other version of the driver.

I have a help ticket open with the computer manufacturer, router manufacturer, and Intel but thought I would ask here as well since it seems like a software issue.

I even made a video showing the issue here.

https://youtu.be/Kzq54t8A104

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2022-12-12T03:13:14+00:00

    OK, I took a break getting my Dell Precision 5570 to see the 6GHz SSID on my Meraki MR57. I used the Dell Command Update linked above and when it was done, I had driver version 22.170.2.1 dated 8/31/2022. Unfortunately, I still can't see my 6GHz SSID unless I remove the drivers and install version 22.45.1.1 dated 3/3/2021.

    The Precision 5570 does not support Wi-Fi 6E (6GHz) although Dell's advertisement contradicts this. Member Allan-D has a Precision 5470 which does support 6GHz.

    So I have a 5470 at home and a 5570 at work. Brought the work laptop home this weekend just to test this and sure enough the 5570 didn't see the 6Ghz network while I type this from my 5470 connected to it. For the record both machines are almost identical, both have a i7-12700H with 16 Gb of RAM. Both list as having a "Intel Wi-Fi 6E AX211 160Mhz" card. In the "Advanced" tab of that device there is a "Channel Width for 6Ghz" on both. But the one big difference is Windows: the 5470 is Windows 11 and the 5570 is Windows 10. If I have time next weekend I'll throw another nvme into the 5570 and try Windows 11 but based on what I see thats the only thing I can think of that is different and might be the issue.

    As for @DPS99 I wonder if it's the US/Canada thing also.

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  2. Anonymous
    2022-12-07T20:25:40+00:00

    I'm in Nebraska. Regardless, put a fork in me, I'm done.

    The following page says: "Intel Wi-Fi 6/6E (up to 6GHz) AX211 2x2 with Bluetooth Wireless" in the wireless row on the configuration tab.

    https://www.dell.com/en-us/shop/dell-laptops/precision-5570-workstation/spd/precision-15-5570-laptop#configurations_section

    That is the information I used when deciding to purchase the laptop for the express purpose of testing my new Qty. 95, 6 GHz AP deployment / project.

    But... Dell tech support replies with the following document that only lists 2.4 and 5 GHz.

    https://www.delltechnologies.com/asset/en-us/products/workstations/technical-support/precision-5570-spec-sheet.pdf

    So.... False advertising? They acknowledge that the first link misrepresents the product but say I've had the laptop for too long to return it. Of course I've spent all of that time trying to get 6GHz to work. They couldn't tell me this when I called Dell on week one?

    I stumbled across this rather long thread because I experienced the same issue with a 5570, and a recent UniFI Enterprise 6 AP. Even Dell's spec sheet in your link contradicts itself. It only lists 2.4Ghz, and 5Ghz, but then it also lists:
    Wi-Fi 6 (802.11ax)

    Wi-Fi 6E (802.11ax)

    Wi-Fi 6E specifically refers to 6Ghz support, and I'm sure the Wi-Fi alliance chose that naming scheme to clarify it.

    Further:

    https://www.intel.com/content/www/us/en/products/docs/wireless/wi-fi-6e.html

    "It’s called Wi-Fi 6E because it represents an extension of the available frequencies that can be used to transmit Wi-Fi 6 signals. United States regulators were the first to approve the 6 GHz spectrum for Wi-Fi use in 2020, allowing development and deployment of Wi-Fi 6E devices to move forward."

    I have a Pixel 6 Pro and an ASRock Z690 board with a Killer AX1675 (also Intel based apparently now) and both see the 6e explicitly set SSID network just fine.

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  3. Anonymous
    2022-12-03T15:07:53+00:00

    It’s a 12th Gen, Core i7-1260p

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  4. Anonymous
    2022-12-03T14:59:00+00:00

    It is usually the chipset that determines if the CNVio card will work with 6 GHz. Do you know the chipset that system is using?

    The following is info from the Intel specifications for the Z790 chipset. By the end of next week, I will have one for testing to confirm it does work with 6e. If you look at your chipset, it may show the same thing or just Wi-Fi 6. But even if it does show 6e, the driver may keep it from working which is what they are doing with Windows 10.

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  5. Anonymous
    2022-12-03T01:44:48+00:00

    Basically the same deal with Lenovo. Quite a few people have written about this saying that the AX 210 is a standalone wireless card that works every time. But the 211 has some connectivity to the processor, and unless the processor itself is set up for 6 GHz it won’t work. Anyway, by the time we get this figured out, Wi-Fi seven will be here which is supposed to be a whole lot more stable and faster.

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