Can't Re-install MS Print to PDF

Anonymous
2022-06-29T17:12:24+00:00

This printer recently disappeared.

When I try to re-install using Add a printer/Add manually/Choose a Printer Port/PortPrompt: (Local port) MS Print to PDF Version 10.0.17763.1 (2006-06-21) shows up as a choice. Error message "The system cannot find the file specified".

Using "Have Disk" and navigating to System32/spool/tools/MS Print to PDF brings up prnms009.inf (2022-05-06), but error message says: "The system cannot find the file specified".

The same happens when I use other printer port choices.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Ramesh 182K Reputation points Volunteer Moderator
2022-07-06T14:52:00+00:00

Hi,

Ok. I got the two folder names from your screenshot. A registry key needs to be fixed that should resolve the PDF printer installation error.

Please try the steps listed under "Fix the NTPrint.INF Registry Branch" in this article.

The two folder names you need to use (in Step 13 of the tutorial) are:

  • ntprint.inf_x86_09386a5bbd47625a
  • ntprint.inf_amd64_09386a5bbd47625a

Note that you need to run Command Prompt under the SYSTEM (Local System) account as indicated in that article. It's because user accounts don't have write access to that key by default.

Hope that helps. Let me know.

Was this answer helpful?

2 people found this answer helpful.
0 comments

41 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-07-03T04:46:07+00:00

    Hi Ramesh:

    As requested

    https://1drv.ms/u/s!AnNmWdcEncDOkKQ8JE4kFkhjcIIXTA?e=kK5xbx

    Hope this helps too.

    Was this answer helpful?

    0 comments
  2. Ramesh 182K Reputation points Volunteer Moderator
    2022-07-03T03:38:42+00:00

    Done: 531000 events; DISM failed. DISM log file available.

    https://1drv.ms/u/s!AnNmWdcEncDOkKQzZYGJfEvjOMSqKA?e=yBUcds

    Hope this helps.

    Thanks. Will work on it. Please also upload CBS.log & DISM log.

    (The PML log file can be deleted from your OneDrive now.)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-07-02T20:07:36+00:00

    Done: 531000 events; DISM failed. DISM log file available.

    https://1drv.ms/u/s!AnNmWdcEncDOkKQzZYGJfEvjOMSqKA?e=yBUcds

    Hope this helps.

    Was this answer helpful?

    0 comments
  4. Ramesh 182K Reputation points Volunteer Moderator
    2022-07-02T16:35:38+00:00

    Hi K E Ohrn,

    What would you like me to do during the trace?

    1. Open a Command Prompt (admin) window.
    2. Uninstall MS Print to PDF using DISM.
    3. Close all running programs except the CMD window.
    4. Start ProcMon and begin monitoring/tracking.
    5. Switch to the CMD window and reinstall MS Print to PDF using DISM.
    6. Once DISM completes, immediately switch to ProcMon and turn off tracking.
    7. Save events (All Events) to a .PML format log file.
    8. Zip the file and upload it to your OneDrive.

    Was this answer helpful?

    0 comments