Can't Re-install MS Print to PDF

Anonymous

This printer recently disappeared.

When I try to re-install using Add a printer/Add manually/Choose a Printer Port/PortPrompt: (Local port) MS Print to PDF Version 10.0.17763.1 (2006-06-21) shows up as a choice. Error message "The system cannot find the file specified".

Using "Have Disk" and navigating to System32/spool/tools/MS Print to PDF brings up prnms009.inf (2022-05-06), but error message says: "The system cannot find the file specified".

The same happens when I use other printer port choices.

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Answer accepted by question author

Ramesh 182K Volunteer Moderator

Hi,

Ok. I got the two folder names from your screenshot. A registry key needs to be fixed that should resolve the PDF printer installation error.

Please try the steps listed under "Fix the NTPrint.INF Registry Branch" in this article.

The two folder names you need to use (in Step 13 of the tutorial) are:

ntprint.inf_x86_09386a5bbd47625a
ntprint.inf_amd64_09386a5bbd47625a

Note that you need to run Command Prompt under the SYSTEM (Local System) account as indicated in that article. It's because user accounts don't have write access to that key by default.

Hope that helps. Let me know.

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41 additional answers

Rodrigo Queiroz 78,710 Reputation points Independent Advisor

2022-06-29T17:49:06+00:00

Hi K,

I'm Rodrigo and I will help you.

To add Microsoft Print to PDF go to Settings > Apps > Programs and Features (on the right) > Turn Windows features on or off (on the left) > Find "Microsoft Print to PDF" check the box and OK to save the changes.

If it is already turned on, turn it off, press OK to save, then, turn it back on and press OK to apply.
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