Can't Re-install MS Print to PDF

Anonymous
2022-06-29T17:12:24+00:00

This printer recently disappeared.

When I try to re-install using Add a printer/Add manually/Choose a Printer Port/PortPrompt: (Local port) MS Print to PDF Version 10.0.17763.1 (2006-06-21) shows up as a choice. Error message "The system cannot find the file specified".

Using "Have Disk" and navigating to System32/spool/tools/MS Print to PDF brings up prnms009.inf (2022-05-06), but error message says: "The system cannot find the file specified".

The same happens when I use other printer port choices.

Windows for home | Windows 11 | Devices and drivers

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Ramesh 182K Reputation points Volunteer Moderator
2022-07-06T14:52:00+00:00

Hi,

Ok. I got the two folder names from your screenshot. A registry key needs to be fixed that should resolve the PDF printer installation error.

Please try the steps listed under "Fix the NTPrint.INF Registry Branch" in this article.

The two folder names you need to use (in Step 13 of the tutorial) are:

  • ntprint.inf_x86_09386a5bbd47625a
  • ntprint.inf_amd64_09386a5bbd47625a

Note that you need to run Command Prompt under the SYSTEM (Local System) account as indicated in that article. It's because user accounts don't have write access to that key by default.

Hope that helps. Let me know.

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  1. Rodrigo Queiroz 78,710 Reputation points Independent Advisor
    2022-06-29T21:20:06+00:00

    Thank you for the feedback, let's try another fix:

    Open again the Command Prompt as administrator and run the command below

    net stop spooler

    Try enabling the Microsoft Print to PDF again, after that run the command below on the Command Prompt

    net start spooler

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  2. Anonymous
    2022-06-29T21:02:58+00:00

    sfc /scannow: reboot: no integrity violations

    System Feature / turn on MS Print to PDF: same error code

    Add printer manually/select MS Print to PDF from list: same error message

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  3. Rodrigo Queiroz 78,710 Reputation points Independent Advisor
    2022-06-29T20:09:44+00:00

    On the Start Menu type cmd and select "Run as administrator" on the Command Prompt window type that command below and press enter:

    sfc /scannow

    After finish running the command restart the computer and try the process to activate Microsoft PRint to PDF again.

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  4. Anonymous
    2022-06-29T18:10:38+00:00

    Hi Rodrigo:

    Thanks for your help.

    When I re-select MS Print to PDF, it fails: Error code 0x800F0922

    It also fails after a re-boot. [De-select; reboot; select; fail]

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