Bluetooth Audio Choppy/Stuttering With Windows 11!! I have searched high and low on the internet for a solution, none worked

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Anonymous
2022-12-09T04:28:12+00:00

I am beyond frustrated, i spent good money on a brand new PC only for my bluetooth devices to not work, none of them. The audio is choppy, think of a bad cd skipping, that's what my Bluetooth audio sounds like all the time! It is not my bluetooth devices that are the issue, i tested it out with my iphone/ps4/etc. and the bluetooth devices work perfectly fine, its windows 11 for a fact. I've tried updating the bluetooth driver, uninstalling it, among many other things and nothing has fixed it. I even had the best buy customer service team try to fix it, they took control over my pc remotely and still no fix. I have been unable to use my bluetooth speakers, headset, etc since i bought the PC (months!!). And i've done plenty of online searching and it seems like a lot of people have this issue, why has this not been reolved yet? What is the fix?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-12-10T05:16:27+00:00

    Hello Zay999,

    Welcome to Microsoft Community.

    It's unfortunate that your Bluetooth device is not working properly on your new computer, and I sympathize with you.

    Thank you for your efforts to resolve this issue and I appreciate active users like you.

    From your description, there is no problem with your Bluetooth device, this may be a problem with your system and Bluetooth device compatibility.

    Did you have this problem with your computer when you first bought it? Was the system version updated before this?

    You can head over to the Windows Update log and check it out, and if you can, uninstall the latest update.

    Open Settings > click Windows Update > Update history> Uninstall Updates > click the update you want to uninstall > click the "Uninstall" button above.

    In fact, we have recently received feedback from other users with similar problems, Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, the development team will review regularly, and every user's feedback may be noticed.

    Please share the feedback link after submitting, I will vote for you. You can also share with your friends and family members, more votes will make the development team notice more quickly.

    I won't be able to help you, but I'll leave that question open in case one of our amazing volunteers has ideas for you.

    If there is anything not clear, please do not hesitate to let me know.

     Best Regards,

     Lenka-MSFT| Microsoft Community Support Specialist

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  2. Anonymous
    2022-12-10T05:47:37+00:00

    99% of the time its going to be because of the BT driver, or less so a connected accessory.

    Sometimes there's a setting that for the connected accessory in audio devices that may help, or another driver not yet tried such as the one Windows Update may provide.

    That's about all you can do for BT besides get a USB adapter with a different chipset

    For comparison, I use BT buds all the time with Windows 11 just fine.

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  3. Anonymous
    2023-01-08T05:45:11+00:00

    Dashdotdot, could you please explain more in depth how you are able to connect your bluetooth devices to your pc that runs on Windows 11 because I am also having the same issue that Zay999 is having except for some reason my pair of beat headphones from about 15 years ago work fine connected using a audio jack but id like to be able to pair my JBL speaker to my pc, the odd thing is when I initially paired the speaker to the pc, it worked fine for a few days then started sounding like a CD skipping.

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  4. Anonymous
    2023-01-19T18:03:44+00:00

    I found a solution that worked for me. Credit to u/LolCate on reddit 6 years ago!

    1. Open settings and go to Bluetooth & devices > Devices
    2. Scroll down to “More devices and printer settings”.  Click this to open “Devices and Printers”.
    3. Right-click your headset (Xbox Wireless Headset under Multimedia Devices for me) and select “Properties”.
    4. Select the “Services” tab, uncheck “Handsfree Telephony”, and click “Apply”.  I had to turn the headset off and on again, and voila!  Good sound!
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  5. Anonymous
    2023-03-12T15:14:04+00:00

    thank you so much I had the same problem with my bluetooth headphones and I got crazy about it but your feedback was a great answer to me and walla it's working perfectly now so thank you again sir >>>

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