Thank you for verifying. If the steps on the above link for iPhone don't work, you may need to try this other workaround.
Use a different computer to download the file then save it on a USB flash drive so you can transfer it to the laptop with an issue.
Or, just factory reset your laptop while keeping your files to refresh it. Just remember that on this method, only your personal files will be kept and all your applications needs to be reinstalled.