Windows 11 surround 5.1 doesn't work on the back channel

Anonymous
2022-12-04T22:53:41+00:00

hi

i have a fresh installed system, with:

motherboard: ASUS ROG Strix B550-F Gaming WiFi II

Nvidia 3060 v2

i have a classic 5.1 with 3 connectors, my issue is that only if a game for example cyberpunk 2077 and when i use VLC i can hear that all 5.1 channels are woking fine.

but, everywere else on the system the 5.1 doesn't work, like, firefox, spotify, netflix windows app etc...

i tried to changange some settings but nothing changed, tried to reinstall to, change the drivers but nothing to do.

tried to change setting on the Realtheck Audio Control programm, it's worst the i immagined ... the dB setting, the distance and all whe switches are not working

the only way to change the dB was to change it in the advanced audio proprieties.

My issue is that the surround system is not working with firefox, spotify and onther programs.

I have searched on the web since 1 month, and i'm writing here for desparation, because i can't find a solution for this mistery.

thanks in advice

Pat

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-12-05T01:23:16+00:00

    Hi :) thanks

    no, don't have contacted asus support ... sadly they web page doesn't work. lol. coincidences? I don’t think so. XD lol

    Image

    i buyed it last month over amazon, but don't think it's a hardware issue because the 5.1 works with games and vlc and it doesn't on firefox and other programs. i think it's a software issue, it can be that the drivers from realteck aren't compatible with windows11 or there is a bug in theyr code, or windows that doen't allow the correct comunication with other software by using the right audio settings.

    i will try the forums that you linked, and hope that the asus forum comes back online.

    i can wait here too if somone else has an idea to fix

    but we tried really a lot of options to fix it, but without luck :S

    i relly hope it's just driver issue and hope this will be identified and fixed.

    windows 11 "just" released, there can be still issues that only time can fix them, and some guy behind the scenes programming his A** off for one of the companies.

    thanks for your help again.

    if i have some updates i will post them here too.

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  2. Anonymous
    2022-12-05T01:31:20+00:00

    Websites sometimes shut down for maintenance during the weekend. In Microsoft's case they have so many servers all over the world that they can shut some down without being put offline like that, although at times there is disruption in a service like Activation or Updates.

    I really hope you can find the fix, Pat. Others who know the issue may post here. Please also let us know what you find out.

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  3. Anonymous
    2022-12-06T02:40:40+00:00

    Websites sometimes shut down for maintenance during the weekend. In Microsoft's case they have so many servers all over the world that they can shut some down without being put offline like that, although at times there is disruption in a service like Activation or Updates.

    I really hope you can find the fix, Pat. Others who know the issue may post here. Please also let us know what you find out.

    Hi,

    i found a really cool web page to checks if all the audiochannels are working fine for a browser https://www2.iis.fraunhofer.de/AAC/multichannel.html tried on edge, firexof and chrome, and it works.

    can it be that if there is an audio output with 2.0 channel, windows correctly outputs that and does not an autofill to a 5.1 sistem ?

    i will wait that asus / realtheck upgrade theys software / drivers to add something like that.

    or if somone has some speculation of why is this so, feel free to comment :)


    OT

    the most bizzare thing that i found this thread on a different web page ....

    https://www.****/threads/windows-11-surround-5-1-doesnt-work-on-the-back-channel.861241/

    who did this ? is this lecit ? it's a official windows web page?

    ??????????????????????


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  4. Anonymous
    2022-12-06T02:55:23+00:00

    Pat, as you should be able to see the forums blanked out part of the link address. If I search the thread title it brings me to this same thread we're in.

    Can you provide a link to the thread that concerns you? If you notice it blanks out any part of it, just post the missing part (only) nearby.

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  5. JosephT71 9,220 Reputation points
    2022-12-06T03:37:26+00:00

    This is how it is supposed to work.

    In order for stereo sources to play in all 5 speakers, you need "speaker fill" (or aka stereo upmix). Asus removes the speaker fill feature in the realtek audio console and put it in Sonic Studio III. If sonic studio iii doesn't have it, then it may have been moved to another audio app (such as nahimic).

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