Windows 11 surround 5.1 doesn't work on the back channel

Anonymous
2022-12-04T22:53:41+00:00

hi

i have a fresh installed system, with:

motherboard: ASUS ROG Strix B550-F Gaming WiFi II

Nvidia 3060 v2

i have a classic 5.1 with 3 connectors, my issue is that only if a game for example cyberpunk 2077 and when i use VLC i can hear that all 5.1 channels are woking fine.

but, everywere else on the system the 5.1 doesn't work, like, firefox, spotify, netflix windows app etc...

i tried to changange some settings but nothing changed, tried to reinstall to, change the drivers but nothing to do.

tried to change setting on the Realtheck Audio Control programm, it's worst the i immagined ... the dB setting, the distance and all whe switches are not working

the only way to change the dB was to change it in the advanced audio proprieties.

My issue is that the surround system is not working with firefox, spotify and onther programs.

I have searched on the web since 1 month, and i'm writing here for desparation, because i can't find a solution for this mistery.

thanks in advice

Pat

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-05-25T06:49:33+00:00

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  2. Anonymous
    2023-05-25T06:48:25+00:00

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  3. Anonymous
    2023-04-19T19:31:40+00:00

    check on the control panel -> audio -> then right click on the main audio device and then click on configure audio device, mabe there is confiugred as stereo.

    set it up as 5.1 and follow the wizard setting.

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  4. Anonymous
    2023-04-19T19:22:06+00:00

    I have a similar problem
    Until a few days ago the surround sound system worked fine for games, and when I clicked on the test option the speakers sounded correctly one by one, but now it doesn't work, I already updated drivers, chipset, bios but nothing, the subwoofer, the central and the rear ones no longer work

    I suspect the latest Windows 11 updates

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  5. Anonymous
    2023-03-28T19:43:33+00:00

    BIG UPDATE

    finally ... i made a clean install, like you guys suggested, like asus suggested.

    Guess wat ... nothing changed.

    sonic studio 3 doesn't work with 5.1 sound system with the audio jack 3.5, but it works with hdmi ouput (monitor) and digital optical output (headset).

    same as befor.

    i wrote to the asus support and i wait for an response, but now i can say it is a software bug.

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