Second monitor keeps on temporarily going black at random

Turning off G-Sync for both monitors entirely from the NVidia control panel while changing no other settings seems to have fixed it for me.

I can recreate my external display going black and losing control of my mouse and have captured the first event that happens in event log. Unfortunately I don't know how to decipher this information but maybe someone else can help me - this is what I get (Be grateful for any advice, thank you) :

Log Name: Application

Source: Windows Error Reporting

Date: 10/04/2024 14:02:20

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: DESKTOP-RID3C58

Description:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 117

P2: ffffab07db9aa010

P3: fffff80750add9b8

P4: 0

P5: 268c

P6: 10_0_19045

P7: 0_0

P8: 256_1

P9:

P10:

Attached files:

\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20240410-1402.dmp

\?\C:\Windows\TEMP\WER-3519656-0.sysdata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC300.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC310.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC30F.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC33F.tmp.txt

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_51e84ba480829c238d9121e154754d5f126c43_00000000_2915a184-7a9a-4b2f-a502-2a561fe4c8e5

Analysis symbol:

Rechecking for solution: 0

Report Id: 2915a184-7a9a-4b2f-a502-2a561fe4c8e5

Report Status: 4

Hashed bucket:

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Version>0</Version>

<Level>4</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2024-04-10T13:02:20.5330208Z" />

<EventRecordID>5266</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DESKTOP-RID3C58</Computer>

<Security />

</System>

<EventData>

<Data>

</Data>

<Data>0</Data>

<Data>LiveKernelEvent</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>117</Data>

<Data>ffffab07db9aa010</Data>

<Data>fffff80750add9b8</Data>

<Data>0</Data>

<Data>268c</Data>

<Data>10_0_19045</Data>

<Data>0_0</Data>

<Data>256_1</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20240410-1402.dmp

\?\C:\Windows\TEMP\WER-3519656-0.sysdata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC300.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC310.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC30F.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC33F.tmp.txt</Data>

<Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_51e84ba480829c238d9121e154754d5f126c43_00000000_2915a184-7a9a-4b2f-a502-2a561fe4c8e5</Data>

<Data>

</Data>

<Data>0</Data>

<Data>2915a184-7a9a-4b2f-a502-2a561fe4c8e5</Data>

<Data>4</Data>

<Data>

</Data>

<Data>0</Data>

</EventData>

</Event>

I have had the same issues. I tried multiple things to troubleshoot the issue. My setup has a docking station from Targus. Three monitors come out of it. The docking station is connected to my laptop with a USB-C cable. I tried connecting each monitor with an HDMI cable. I tested one by one. I had no issues. I reconnected the docking station. Then I started noting what software programs I had open when the monitors flashed and went black. I then isolated it to Microsoft products, especially Excel. I stopped using them for a period of time, and I had no issues at the time. Now, I am only keeping the Microsoft products open on my laptop's main computer screen to see if I can avoid the problem.

Update: Today, I only kept the Microsoft products on my main laptop screen. I had no issues at all.

I have this problem too, or what sounds like the same problem. I have an Acer Concept7D laptop, Windows 10, and when I try and connect it to an external display I get intermittent hanging - I've tried new terminal, new cables, HDMI, display port, updating drivers, sent laptop back to Acer, came back with the same problem. It seems, as someone else mentioned, to be triggered by a movement of the mouse of any type(internal touch screen, external mouse, wacomm tablet). The external screen goes blank - usually black but it could be a colour also, the laptop screen hangs, then resets, and the external display is unavailable until I unplug HDMI cable and reconnect it.

One specific action is when I am using a software package (Inkscape and GIMP for example) when I go to the file menu to save the file, as soon as the cursor moves to the box to enter the filename, the screen goes blank. I put a message on the NVIDIA forum and someone on there had experienced the same problem. He said he manages to fix it by:

doing a clean Windows 10 install, offline,

downloading the NVIDIA drivers prior and installing them when windows was not connected to the internet

not allowing the Microsoft apps and drivers to download during and after install.

I did try this but had to connect to the internet to download my app software, which meant that drivers were automatically installed, so I will have to give it another go. But others might find it useful, If you try it let me know how you get on. I'm building up the energy to do another clean install myself.

I have suddenly started getting this issue too. I have 3 monitor and 2 of them works just fine but the 3rd one flashes a normal picture for a second then goes to black if i unplug and replug the HDMI.

It seems to show up totally normally in windows 11 but for some reason it doesn't keep a picture.