Microsoft Authenticator is asking me to authenticate using Microsoft Authenticator to use Microsoft Authenticator

Anonymous
2023-01-28T00:02:56+00:00

So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.

Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.

When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".

So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL

Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

138 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-28T17:42:51+00:00

    I see that this issue is going on from 2023 and I am having the same problem. When I go to add my work account to the authenticator app it asks for my email and password. After entering them it asks me to enter a number into the authenticator app but I can't because the app asking me to enter a number into the authenticator app is... the authenticator app? How has this not been fixed yet. My previous employer used Google Workspaces and it was seamless. Why does Microsoft's corporate suite suck so bad.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-01-29T22:22:45+00:00

    I have the same issue trying to install my personal email account. It instructs to retrieve a code from Microsoft Authenticator. I go into Authenticator and it tells me to retrieve a code from Authenticator. There's absolutely no way around it. The option they give me is to send a code to an old deleted email account. I can't update anything because it requires a code from Authenticator which requires a code from Authenticator. Plain stupid!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-11-22T16:36:28+00:00

    I have an odd authenticator issue. When I log into my account on the computer, I get the standard MS Authenticator prompt with the numeric code. I get the pop-up on my phone and enter the code and answer "yes". Then the account appears to process me for entry but then I get a second MS Authenticator prompt with another 2-digit numeric code telling me to open the Authenticator app on the phone. But this time I don't get the pop-up and when I open the Authenticator app I am not prompted to enter the 2-digit numeric code. So I end up going back to the account on the computer and selecting "I don't have access to my Authenticator App" in order to get a code sent to my phone via text. That works. This happened when my Authenticator App locked up and I had to completely delete it and reinstall the App. I also tried deleting the Account on Authenticator and reinstalling it and that hasn't helped either. Has anyone else had this problem?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-11-13T19:42:01+00:00

    This worked for me, you absolute legend!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-10-26T15:12:42+00:00

    I have called MS Support on 18/Oct and I remind them daily, but until today, I have not received a call back!! I just can't imagine that this is MICROSOFT !!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments