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So first of all... Why is "microsoft Authenticator" not an option in the "Products" dropdown when choosing where this post should go? I'm just going to choose "Windows"... Sorry not sorry.
Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen.
When I click "Passwords" section on the microsoft authenticator app, I see a button that says "Sign In".
So, I click the button, to sign in. Then, it asks me to authenticate using microsoft authenticator, but I am not signed in, and this is a "sensitive" page, so I have to enter the code displayed into microsoft authenticator, BUT I AM ON MICROSOFT AUTHENTICATOR ALREADY!!! Who designed this terrible app??? Cheap labor resources then you expect us to prefer microsoft edge over Chrome? LOL
Also, when I search my own question in "Bing", it doesn't come up, even if I type the title word for word. Does it go through some sort of not-mentioned approval process before my post becomes actually visible to the public, or is Bing just extremely bad at updating its search results in a timely manner?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I don't have anything Azure-based, at least not that I'm aware.
I also don't quite understand what you mean by "management of these devices" should be handled by the school. The device, i.e. the phone or computer, is my own. Do you mean the account should be managed by the school? I will contact them anyway.
Thank you for your answer, Rob.
In the case of the small business account, it's all managed by me, but I can no longer access my account. Yes, I only have 1 phone number, and it's already in use in the 1 private account I've set up and got working. How can I recover my private small business account?
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I am stuck in the authenticator infinite loop on two of my accounts: one for small business, one for school. I have 1 private account where I had luckily added phone and e-mail as backup, so I could get it without using (or rather, getting abused by) the authenticator app.
So, how on Earth can I get into my accounts? I can't find any support, I can't find any answers. Is there truly no way of accessing them without calling a Microsoft consultant on the phone? How do I resolve this?
Again, my Authenticator is asking me to identify by means of the Authenticator app. Awesome.
Lasse Lorentzen,
The reason you can't get out of the loop with the other 2 accounts is that in the case of Work or School accounts, the management of these devices is supposed to be handled by the Administrator of the organization, not the individual.
The added potential issue for you in the small business case is understanding whether you have an Azure based cloud account, which would typically also require the administrator to manage and remove the previously existing device per some other posts here by people using and/or managing these, or instead if your small business actually uses a personal account, which due to the fact only a single Microsoft account can use a particular phone number, for example, leads to potential issues creating additional verification options.
So, for your School account, contact your school's IT department to ask them for help in removing and settings this up again. But for the small business, you'll need to first confirm which situation truly affects you and whether that might also have an Administrator account on Azure or it's instead a personal account, which means more investigation in order to determine how you might regain control of that account.
Rob
Hello from February 2024.
This issue still occurs
I am stuck in the authenticator infinite loop on two of my accounts: one for small business, one for school. I have 1 private account where I had luckily added phone and e-mail as backup, so I could get it without using (or rather, getting abused by) the authenticator app.
So, how on Earth can I get into my accounts? I can't find any support, I can't find any answers. Is there truly no way of accessing them without calling a Microsoft consultant on the phone? How do I resolve this?
Again, my Authenticator is asking me to identify by means of the Authenticator app. Awesome.
