I had the same problem and found these steps to be very helpful. It seems that windows 11 can make things a bit more complicated.
Where are my owned apps in microsoft store on windows 11?
I have been looking for a while now after just updating to windows 11 and I cannot locate my already owned app library in Microsoft store. Where is it and how do I get there?
Windows for home | Windows 11 | Microsoft Store
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Anonymous
2024-02-16T16:19:08+00:00 -
Anonymous
2023-11-27T16:07:23+00:00 Development? I have been trying to recover several purchases and cannot, Microsoft has a big bug and now I have to go back to my card statements and report this to the BBB why? Because they are the only ones that can help. Microsoft ticket system is also a mess, they keep on replying to cases I opned over a year ago, not the new ones, so I am expecting to get an answer to my issues in a couple of years...
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Anonymous
2023-05-25T08:19:19+00:00 Not all my app or games r there they r all gone
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Anonymous
2023-05-17T13:10:50+00:00 Microsoft store might need resetting from your system settings > from start menu > settings > apps > apps & features >scroll down, click on microsoft store app > advanced options > scroll down to reset option . try 'repair' or 'reset'. Reset is probably the best option, as in the past I've found repair hasn't really helped. You won't loose any of your already installed apps by using reset.
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Anonymous
2023-05-17T11:00:06+00:00 There must be something more that I am missing. When I uncheck the "show installed products only", I am just left with an empty display with the words "When you get something from the Microsoft Store, it'll show up here."
This is true for both "Apps" and "Games" where, with the filter on, I can at least see the games I have installed. Is there some other problem with my account?