Windows 11 - Snipping Tool issue with multiple monitors with different Scale Settings

Anonymous
2022-11-15T15:34:32+00:00

On Windows 11, if you have multiple monitors with different scale settings and resolutions, the snipping tool doesn't work properly. What happens is the smallest monitor's resolution determines what portion of the other monitors can be snipped. For example, I have three monitors on my Surface Laptop 4, the primary is 2496 x 1664 and is set to 150%. The second is 1920 x 1080 and at 100%. Third is 3440 x 1440 at 100%. When I hit print screen, it only greys out a portion of the first and third monitor. And the second isn't even greyed out at all. I've determined that if I put the all the monitors at the same scale, say 100%, the snipping tool works fine. It's only when one of them is different that the snipping tool doesn't work. Also, it doesn't matter if it's three monitors. This happens to me when I have only two monitors connected. I'm just using my current setup as an example.

This has been a problem since Windows 11 was released.

Windows for home | Windows 11 | Display and graphics

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Anonymous
2023-10-10T02:42:43+00:00

I might have found a quick fix to this issue. I just 'repair' and 'reset' my 'Snipping Tool', and now it can screenshot the entire screen correctly.

Apps>Installed Apps>Snipping Tool

Under Reset, Use the 'Reset" and 'Repair'.

Hope it helps.

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  1. Anonymous
    2023-08-23T23:36:44+00:00

    Late August 2023, My personal setup involves a television as the left monitor, and a standard computer monitor on the right. The main issue I'm seeing is dependent on the scale of both monitors. If the left most monitor is greater in scale then the monitor to its right, the aforementioned issues occur. If the left most monitor is of lesser or equal scale as the monitors to its right, the issue ceases to happen. However, with situations such as my own, the scaling itself then becomes an issue, where, at times, certain things become hard to see due to the size of the device being used as a monitor with its preferably decreased scale, as to keep things looking proper on the smaller, right monitor(s).

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  2. Anonymous
    2023-07-14T03:39:37+00:00

    I have encountered a super weird interaction between this tool and the Feedback tool, it appears that if you are recording your screen using the "Recreate my problem" functionality, the tool works exactly as expected.

    Looking at the screenshots that the feedback tool creates, it seems that it does something with resolutions to make multiple screens into one large screen?

    Can someone sanity check this for me? I've done this a couple different times with a >90% success rate.

    As an aside (and to pour salt in the wound IMO), it looks like the recording tool built in to snip tool has no problem figuring out how to fully include both screens. We can hope (?) that this means that any possible fix would be as simple as porting this portion of the code over to the older screenshot part of the snipping tool but (if current indicators are anything to go by,) we will probably be waiting for this for a while :/

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  3. Anonymous
    2023-07-04T03:47:03+00:00

    Hi everyone, It is now July 2023 and this problem still persists.

    My colleagues heavily rely on this application, do we know anything about when this will be fixed?

    I have tried scaling all monitors to the same ratio as suggested by other users here with some success, but this has unfortunately introduced a new problem for one of my co-workers; scaling all monitors to the same ratio AND opening the Snipping Tool completely disables all hardware mice input, including laptop mouse/trackpad.

    The only way to fix the mouse lockup issue is to shut down the machine and reboot it. Restarting the machine from the Windows Start menu does not fix the mouse input problem, nor does ending the Snipping Tool service/program with Task Manager. Shutting down the machine completely is the only way...

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