Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-02T03:59:58+00:00

    Good Day Samuel(26),

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager
    -Expand the Biometric driver or Human Interface Device
    -Look for Fingerprint driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and check the fingerprint.

    If issue persist, let's download the updated driver.
    What is the exact model of your computer?

    To check the system model proceed with these steps.
    -Press Windows key + R
    -Type msinfo32 and hit enter.
    -Look for the system model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely,
    Carlo T.

    Hello im having the same issue. I have windows 11. The first option did not work for me, so here is the requested info for the 2nd option.

    System model: Surface Laptop Go

    System Manufacture: Microsoft Corporation

    please help

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  2. Anonymous
    2022-03-02T04:08:15+00:00

    Hello none of my USB Bus Controllers have the warning yellow triangle. Do you have any other suggestions? I have the Surface Pro laptop Go by Microsoft with Windows 11 upgrade

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  3. Anonymous
    2022-03-05T10:06:47+00:00

    System Model _ROG Zephyrus G14 GA401QC_GA401QC

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  4. Anonymous
    2022-03-05T14:11:43+00:00

    Ok and thank you. How do I install this?

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  5. Anonymous
    2022-03-12T11:14:54+00:00

    Frustratingly I can fix this problem by following the instructions BUT it seems to happen after every update.

    Why does it keep happening? I am not a technically minded person but it seems to me that if Microsoft knows that there is a problem with WIndows 11 causing this to happen and they know the solution they must surely know what is causing it and can ensure Windows 11 doesn't disable it every update.

    It is ridiculous to have to do this so often for something which has worked so reliably for so long under Windows 10.

    Obviously I am not the only one.

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