Fingerprint reader not working on Windows 11: "This option is currently unavailable"

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Anonymous

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

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208 answers

Anonymous

2022-02-15T10:32:54+00:00

I also face the same issue. I've tried every fix and not even one of them seems to be working. My laptop is a Huawei Matebook D15.
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Anonymous

2022-02-21T04:58:34+00:00

Hello my name Septiana,

i have the same problem my fingerprint can not use, i have try to open my device manager and biometric devices but there's no update driver

then what should i do to fix it?

thank you
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Anonymous

2022-02-21T08:50:57+00:00

My win11 HP Envy device (upgraded from Win10 Home) on one day last week suddenly no longer accept fingerprint as login option. However, in settings ->Sign-in options it is still there. I remove it by clicking the 'remove' button and enable it again, add fingers back in again now it is working for login with fingerprints.

I wonder when it will be gone again... maybe next windows update? ;-)
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Anonymous

2022-02-21T12:57:07+00:00

Yes I did the same thing and it finally worked. Eveytime that Windows makes updates I have the same problem. :(
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Anonymous

2022-02-22T15:24:53+00:00

I have the same issue. And I can't remove the fingerprint. That option is blacked out for me.
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