Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-05-27T07:28:35+00:00

    Hello Carlo

    I have just looked at your post and was wondering if you be able to help me as I am having the same issue. My surface laptop go and manfanucaturer Microsoft cooperation.

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  2. Anonymous
    2023-05-27T15:08:55+00:00

    Hello all the friends out there with the windows fingerprint or facial ID issues, there are only a few known working solutions:

    1. always works: Create another user with fresh profile, sign-in options will be available again
    2. always work: Reset the PC (a real hassle)
    3. Not always work: disable biometric driver/uninstall/re-install

    Microsoft has this chronic issue but failed to fix it even in Windows 11. Please direct this complaint to MS.

    Thank you,

    Phil

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  3. Anonymous
    2023-05-28T15:22:33+00:00

    Thank you for the help. I tried the steps you suggested, but the issue persists.

    My pc model is 81YM

    manufacturer: Lenovo

    Operating system: Windows 11 pro

    Please help me.

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