Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-11T16:26:10+00:00

    Carlo, I have HP Probook 450 G6 I upgraded to Win 11, I lost both my finger and visual on the computer, I update the drivers and still does work, any possible fix from your side.

    Thanks So much !!!

    Dave Oberle

    ******@gmail.com

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  2. Anonymous
    2023-05-14T14:05:58+00:00

    Model name- hp envy laptop 13-aq1xxx

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  3. Anonymous
    2023-05-17T09:39:12+00:00

    hp elitebook 840g6

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  4. Anonymous
    2023-05-19T09:19:07+00:00

    ASUSTeK COMPUTER INC.

    ZenBook Pro 15 UX550GD_UX550GD

    x64-based PC

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  5. Anonymous
    2023-05-27T05:25:44+00:00

    Hi Dear Carlo TJ,

    Mine is HP Probook 450 G8 Nootbook PC, I have tried almost all methods.

    Even I have installed the latest update. but still facing the same issue.

    Please help me to resolve this. Thanks

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