Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported

Anonymous

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

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208 answers

Anonymous

2023-04-26T15:01:28+00:00

Mine is really consistent now.

If I shutdown my PC. Upon startup, the fingerprint sensor works every time.

If I put my PC in sleep mode for a random period of time, the fingerprint reader does not work when waking up with the same error, everytime.
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Anonymous

2023-04-28T03:59:18+00:00

can you help me too can not see my biometric in device manager and my my hello is unavailable please dix my mail ******@gmail.com
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Anonymous

2023-05-05T04:47:01+00:00

my system model hp elitebook x360 g2 1030
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Anonymous

2023-05-05T04:59:57+00:00

Does anyone know if Microsoft is working on a fix for this issue?

For my sensor, it always works from a power up.

The problem is when the PC comes out of sleep mode.

Keeping my fingers crossed for a fix in the next MS update or a Samsung Update, driver update.
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Anonymous

2023-05-10T17:30:59+00:00

Hi ,

i have the same problem.

i tried what was suggested but when i try to put my finger to scan it ,the computer doesnt take it(doesnt go to the next step)

my laptop is Microsoft surface pro

he has a elan driver
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