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I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.
I've seen posts about this issue in Windows 10, but the fixes aren't working for me.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi my LG gram windows 11 lost its finger print recognition facility after the last Windows update ..I tried all the above to no avail and eventually rang the vendor (still within guarantee by 10 days !) they suggested going to settings - hello - setup fingerprint recognition and set up the finger print recognition from scratch ..which I did and its now working ! horay
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I cant use finger sign in because it is grey
HP EliteBook 840 G6
