Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-02-20T09:11:18+00:00

    It works for my Dell machine! Thanks!

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  2. Anonymous
    2023-03-03T23:48:26+00:00

    The first instructions didn't work for me. This is my info

    System Model 950XDB/951XDB/950XDY
    System Manufacturer SAMSUNG ELECTRONICS CO., LTD.

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  3. Anonymous
    2023-03-04T00:02:35+00:00

    The latest software update from Microsoft restored some the feature.

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  4. Anonymous
    2023-03-04T00:14:31+00:00

    Microsoft has updated its software. If you are using Microsoft 11 update to the latest version. This should fix the problem

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  5. Anonymous
    2023-03-04T20:56:40+00:00

    If you are referring to the recent update called KB5022913 , then nope, still doesn't work for me after the update.

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