Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-02-16T07:20:12+00:00

    Yeah I checked everything but I'm not able to see this biometric devices option. I tried new OS installation but this also didn't work.

    I think I tried most but it's still....🥲

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  2. Anonymous
    2023-02-16T07:21:19+00:00

    No. This issue still not resolved for me

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  3. Anonymous
    2023-02-16T14:23:04+00:00

    hi sir,

    i was check my laptop at device manager. its not show the biometric driver here and fingerprint driver. can you help me?

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  4. Anonymous
    2023-02-17T14:14:39+00:00

    same problem

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  5. Anonymous
    2023-02-17T22:49:31+00:00

    Thanks, Carlo. That worked for me although things weren't quite how you described, here. I was not able to simply remove the driver but had to remove the whole device. Once I did that and restarted, the device was restored with a working driver.

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