Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-21T06:50:15+00:00

    What worked for me in the end under windows 11 (and different hardware) was downloading a full set of windows 10 chipset manufacturers drivers and the fingerprint reader driver, uninstalling (not just disabling) all current chipset and fingerprint drivers, installing the replacement drivers using tbe manufacturer's installer (ignoring any prompts that there are already better drivers available), and rebooting.

    0 comments
  2. Anonymous
    2022-11-24T15:23:04+00:00

    Idk What happened but ive gotten the same problem and Im unable to fix it up

    it said to sign in to windows, apps, and services. but when i click on set up it wouldn't work at all...

    0 comments
  3. Anonymous
    2022-12-01T13:10:57+00:00

    I also have the same problem with trying to do so many things but not solved.

    My device is HP Envi x360 Convertible 13-ay0xxx

    0 comments
  4. Anonymous
    2022-12-12T00:10:37+00:00

    Carlo, you the man! I have a Lenovo Flex 5. Following your instructions and picking an older driver did the trick! I had been struggling with this for a while --- perhaps since I did a driver update, or maybe the last windows update

    0 comments
  5. Anonymous
    2022-12-14T02:54:14+00:00

    This worked perfectly for me.

    The finger print sign in was broken by a recent windows update.

    *** Dell inspiron 7706

    0 comments