Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-11-20T18:35:02+00:00

    Добрый вечер. Скажите пожалуйста что делать если драйвера отпечатка пальцев нет в диспетчере устройств? У меня ноутбук HP Elitebook 850 G5. Good evening. Please tell me what to do if the fingerprint driver is not in the device manager? I have a laptop HP Elitebook 850 G5.

    Thanks.

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  5. Anonymous
    2022-11-21T05:56:42+00:00

    Недавно я получил HP Elitebook 850 G5 с Windows 11. Считыватель отпечатков пальцев не работает с Windows Hello. Опция добавления пальца или удаления отпечатка пальца выделена серым цветом и не активна. И в диспетчере устройств нет драйвера отпечатка пальцев. Что мне делать?

    Изображение

    И исправления не работают для меня.

    I have not got any Firgerprint Driver. And my fingerprint isn't work. What should i do?

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