Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-11-10T07:01:30+00:00

    I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

    Image

    I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

    Hello, I got the same error (and it is a common bug), tried different solutions but nothing is going to work. The best way is Factory reset, and it will start to work again. Good luck.

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  2. Anonymous
    2022-11-19T02:48:17+00:00

    same problum

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  3. Anonymous
    2022-11-19T16:25:16+00:00

    We couldn't find a fingerprint scanner compatible with windows Halo fingerprint

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  4. Anonymous
    2022-11-20T00:09:45+00:00

    Dell Inspiron 5770 my reader isn't working i tried everything

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  5. Anonymous
    2022-11-20T14:18:40+00:00

    same issue on HP EliteBook 830 g6 win 11 22h2, everything i've tried does not fix it

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