Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-10-19T16:43:22+00:00

    Re: Biometric devices> Fingerprint (scanner)

    My fix came with a Bios update through Manufacturer App. In my case I have a Lenovo C940 running Windows 11.

    I used the Lenovo Vantage application and updated Bios through their App. As soon as the computer restarted the fingerprint sensor worked right away.

    Hope this helps.

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  2. Anonymous
    2022-10-27T14:04:16+00:00

    Smart man!! Thanks Carlo👌

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  3. Anonymous
    2022-11-01T08:39:22+00:00

    Also same issue

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  4. Anonymous
    2022-11-07T05:12:53+00:00

    I looked for it and I don't have anything related to my fingerprint scanner in device manager.

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  5. Anonymous
    2022-11-10T04:51:26+00:00

    hello there. mine is Lenovo ideapad 520 -155IKB. can i have a compatible fingerprint driver?

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