Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported

Anonymous

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

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208 answers

Anonymous

2022-08-24T16:16:09+00:00

This worked for me! Thanks for sharing! Saved me from having to call tech support and waste an entire day trying to find a solution. :)
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Anonymous

2022-08-24T16:49:36+00:00
Sounds like Windows 11 finally posted a login-option fix after many months of "This option not available" message, started in Windows 10. There are a few known workarounds, and I'll just repost them here, and you can search this thread for more details fixes posted several months ago:
- Add another user, and possibly switching over this new user on the laptop will fix the issue
- Reset your PC (least desirable)
Best luck to all those struggled with the fingerprint option disappearing issue.
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Anonymous

2022-08-24T17:01:08+00:00

This sounds not a login-fix, I must use my user 👤 and reset is not an option for me. We need a proper fix not a working around, and how do we know the problem will not appear again?
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Anonymous

2022-08-27T13:31:54+00:00

Thinkpad Model Number - 20RAS1GP00
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Anonymous

2022-08-31T04:58:20+00:00

Hi, I have an Inspiron 15 5510, Windows 11. Can you help with the fingerprint driver for the same?
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