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I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.
I've seen posts about this issue in Windows 10, but the fixes aren't working for me.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have tried every single solution on the Internet and YouTube....and have come to the conclusion that the driver for the Synaptics fingerprint scanner...installed on my on my Lenovo Yoga Ideapad...ISN'T compatible with the Windows 11 update. Somebody needs to fix this! I didn't pay extra money...to have a fingerprint reader...only to have it become obsolete...because I upgated to Windows 11
I agree with you. I had hoped someone had a solution, but like issues with Outlook mail, I see comments that these are known issues, but there are only work a rounds, or like finger readers they can be only fixed to work a few days and then break again.
I have a ASUS Rog 14 gaming laptop with Goodx finger reader. I set it up and over and over again it crashes and I have to reset it up again. This is on a $1,600USD plus laptop.
I am very disappointed
Try disabling Core Isolation Memory Integrity and restarting. It's the only thing that worked for me.
Open Windows Security, then Device Security -> Core isolation details -> Memory Integrity. Turn that off. Restart and see if it works. After I configured my fingerprint reader I was able to re-enable it and my fingerprint reader kept working.
Brillant!! It worked.
Thanks
Thank you! It worked!
