Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-04-13T03:40:40+00:00

    That's not working for me buddy, still can't change or modify my fingerprint and PIN.

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  2. Anonymous
    2022-04-16T20:34:01+00:00

    Yes, reset PC tends to bring computer back to original condition and thus works!!

    However, this is not a feasible route when you have multiple software installed and require licensing keys to be install later. This method will wipe out your original software keys such as Office etc.

    We should not have to reset the PC/re-install windows. This is clearly a Windows 10/11 bug.

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  3. Anonymous
    2022-04-16T20:50:06+00:00

    Hi Ricardo,

    there are five sections with the "RegEdit" command. Where do you add the specific key to which registry?

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]

    "AllowDomainPINLogon"=dword:00000001

    I hope that not every Windows user needs to do this!!

    thank you ,

    Phil

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  4. Anonymous
    2022-04-18T07:45:12+00:00

    Hi Phil,

    In this key that I put is the answer, it is in "HKEY_LOCAL_MACHINE" and then click on the plus sign and selecting the options such as "SOFTWARE" and then "Policies" and following, at the end it is necessary to add the DWORD that I indicated.

    Although this procedure is simple, I believe that some users feel uncomfortable making changes to the "Registry" and I hope that some of the solutions presented above will work.

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  5. Anonymous
    2022-04-20T13:44:54+00:00

    how do you disable the biometric device - I can see how to uninstall it - but can't see how to disable it

    cheers

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