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I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.
I've seen posts about this issue in Windows 10, but the fixes aren't working for me.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Try reinstalling or try updating the drivers
Check updates for fingerprint drivers - Search bar>Device manager>Locat biometrics> right click it and click update>2 options will be shown click both off them one after another>Restart Laptop 💻
Idk about the pin sorry you could search it on-line
Good Day Samuel,
My name is Vignesh Thirunavukkarasu, I am also using Windows 11 Home laptop and community member like you. Let us work together to sort this out.
My biometric is not visible in device manager.
And there is no fingerprint driver in any files.
I my laptop there is an inbuilt fingerprint scanner available but i can't able to access those features.
Please help me to sort this problem.
Laptop Manufacture: Lenovo
Model : Ideapad 3
Same thing happened on my Surface Laptop Go. I reinstalled Windows 10 and all works again.. Now that the system updates is looking like it's more officially suggesting upgrading to Windows 11, I was wondering if it is all working now? Anyone tried upgrading again?
Same thing happened on my Surface Laptop Go. I reinstalled Windows 10 and all works again.. Now that the system updates is looking like it's more officially suggesting upgrading to Windows 11, I was wondering if it is all working now? Anyone tried upgrading again?
I have the surface laptop Go also.. how did you reinstall the windows 10? That's what I was trying to do, but could not figure out how. Clearly it's an issue with the biometric driver not working with windows 11. With all the geniuses that work for Microsoft, not sure why they haven't figured this out yet...
Upgraded from Windows 10 to 11, finger print scanner builit-in 'PixelAuth WBF Device' does not work after upgrade to Windows 11. Purchased a 3rd party USB fingerprint scanner 'ELAN WBF Fingerprint Sensor' based on a different chip/driver. Neither work. The ELAN scanner seem to work for one finger, did a single scan attempt then Windows Hello Fingerprint setup reported oops something went wrong and only option is to cancel the attempt to record a finger. After that single scan attempt, has not worked since.
I have tried every single solution I have found in this thread, as well as via Google that might or implied might be a fix, nothing has worked. I have uninstalled, rolled back, enabled/disabled, rebooted, etc., etc. etc. Nothing works or improves on the situation.
PixelAuth WBF Device, Driver Date1/26/2021, Version 19.5.37.706
ELAN WBF Fingerprint Sensor, Driver Date 7/27/2021, Version 3.10.12001.10402
Hardware
Device name Link
Processor AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx 2.30 GHz
Installed RAM 16.0 GB (14.0 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Operating System
Edition Windows 11 Pro
Version 21H2
Installed on ‎3/‎26/‎2022
OS build 22000.556
Experience Windows Feature Experience Pack 1000.22000.556.0
