Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-03-13T14:33:58+00:00

    hp 840 g5 fingerpin softwer

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  2. Anonymous
    2022-03-14T04:11:46+00:00

    I too have these issues with the finger print reader on my ASUS Rog laptop. Seems this is a Microsoft software issue as it transcends many manufacturers. I tried just about everything. It works for a day or so and then fails. I have all updates and drivers.

    Just today this is the status....yet again:

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  3. Anonymous
    2022-03-15T03:44:57+00:00

    System model- Mi notebook pro

    System manufacturer- TIMI

    Please help sir

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  4. Anonymous
    2022-03-16T19:30:13+00:00

    Same issue with a MSI laptop. I even tried an external usb fingerprint reader and spent an hour with that companies tech. It works on my windows 10 computer but not on my msi, dell, or Lenovo which all run windows 11. I tried all of the fixes and I keep getting the yellow triangle on the biometric reader in the device manager. I have an updated driver that will not install. I run the inf install and I don't get an error message nor do I get a completed install message. I seems like the updates might be making some of the drivers non functional and all of the erasing or restarting helps some for a bit but the underlying issue is the drivers not being fully compatible with whatever they are doing in win 11. I would think either microsoft gets it together and Eventually gets driver issue fixed or each manufacturer will have to role out new drivers to be compatible with the changes.

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  5. Anonymous
    2022-03-20T04:18:05+00:00

    The fingerprint reader works fine for me. The issue that I face is that I cannot register another fingerprint,
    Nor can I delete the currently registered fingerprint.
    Likewise, I also cannot change or remove the currently registered PIN too.

    I have tried to solve this issue for quite a long time now. I tried reinstalling the driver, updating it, using the older version, but nothing seems to work.

    Image

    So, as requested, I am posting the system model and manufacturer below.
    System Model: HP Pavilion Laptop 14-ec0xxx

    Manufacturer: Hewlett Packard

    Appreciate it if you could help me solve this issue.

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