Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-02-16T14:23:04+00:00

    hi sir,

    i was check my laptop at device manager. its not show the biometric driver here and fingerprint driver. can you help me?

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  2. Anonymous
    2023-02-16T07:21:19+00:00

    No. This issue still not resolved for me

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  3. Anonymous
    2023-02-16T07:20:12+00:00

    Yeah I checked everything but I'm not able to see this biometric devices option. I tried new OS installation but this also didn't work.

    I think I tried most but it's still....🥲

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  4. Anonymous
    2023-02-15T22:31:52+00:00

    I just had this issue. Open the device manager, expand the Biometric devices, then right click on the Fingerprint Sensor, disable the device, then Enable the device. This worked for me.

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  5. Anonymous
    2023-02-13T06:44:20+00:00

    Mine is completely gone since the last Windows Update.

    HP Envy Laptop 17-cg1xxx

    Is there a way to prevent this from happening every single time??!

    HP states that the most recent update should have made windows hello available for sign in.

    My computer has the Windows Hello - four options...

    they are all currently unavailable

    Hi, I have the same issue. Do you mind letting me know how to overcome it?

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