Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-03-30T15:25:40+00:00

    go to device manager

    right click the option under biometrics that has a yellow triangle with !

    disable device then re-enable..I just did this and it works again

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  2. Anonymous
    2023-03-30T15:24:44+00:00

    I was having this same issue since last update and did what someone suggested in replies

    Go to device manager

    under Biometrics right click the one with the yellow triangle with exclamation point

    disable device then turn around and re-enable it

    Instantly fixed my problem and my finger scanner works again

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  3. Anonymous
    2023-03-28T05:53:03+00:00

    mine System Model Vostro 3480

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  4. Anonymous
    2023-03-22T11:33:42+00:00

    HP EliteBook 840 G6

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  5. Anonymous
    2023-03-20T05:28:18+00:00

    I cant use finger sign in because it is grey

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